• Job Description

  Req#: 515594

  Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lodge Keeper for the Postcard Cabins The Thumb - Columbiaville, MI.

  Job Purpose:

  The Evening Lodge Keeper at Postcard Cabins serves as the primary point of contact for guests during their stay, ensuring a positive and memorable experience. This part-time role involves providing excellent customer service, performing light maintenance tasks, and maintaining the cleanliness and organization of the lodge. The position requires a proactive approach to problem-solving and a commitment to upholding the company's values in a collaborative and inclusive environment.

  Responsibilities

  • Provide excellent customer service by monitoring the Outpost for any potential issues that could disrupt guest interactions and experience.
  • Follow up with guest requests in a timely and professional manner; this may include performing light maintenance tasks.
  • Launder and fold all linen; major focus on spot-treating stains and extending the life of the linen.
  • Be willing to do any job that is needed by your team; work together, consider all points of view, and share the same mission.
  • Create and execute ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.
  • Solve problems proactively in an efficient, effective, and professional manner.
  • Test new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.
  • Prepare for the following day's shift by packing linen bags, preparing welcome materials, re-stocking cleaning kits, and performing maintenance on cleaning equipment.
  • Operate with integrity and sound judgment, always respect your team and our guests, and hold yourself accountable.
  • Adhere to standard operating procedures and Postcard Cabins values.
  • Adhere to Postcard Cabins' safety policies at all times to maintain a safe work environment.

  Requirements

  • Experience in a guest or customer-facing industry.
  • Ability to utilize technology and apps to work more efficiently.
  • Ability to work outside during all seasonal weather conditions.
  • Ability to work both independently and as part of a team.
  • Must be 18 years of age or older.
  • Acceptable verbal English language and communication skills.
  • Ability to adapt and follow instructions with adequate comprehension skills.
  • Ability to move freely in and around obstacles and perform physical tasks.

  Other:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

  Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Referral program

• About the company

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