Delta Hotel Columbia, SC

Lodgekeeper Postcard Cabins Shenandoah, Stanardsville,VA

PayCompetitive
LocationStanardsville/Virginia
Employment typeFull-Time

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  • Job Description

      Req#: 515448

      Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lodge Keeper for the Postcard Cabins Shenandoah- Stanardsville, VA.

      Job Purpose:

      The Evening Lodge Keeper at Postcard Cabins serves as the primary point of contact for guests during their stay, ensuring a positive and memorable experience. This part-time role involves providing excellent customer service, performing light maintenance tasks, and maintaining the cleanliness and organization of the lodge. The position requires a proactive approach to problem-solving and a commitment to upholding the company's values in a collaborative and inclusive environment.

      Responsibilities

      • Provide excellent customer service by monitoring the Outpost for any potential issues that could disrupt guest interactions and experience.
      • Follow up with guest requests in a timely and professional manner; this may include performing light maintenance tasks.
      • Launder and fold all linen; major focus on spot-treating stains and extending the life of the linen.
      • Be willing to do any job that is needed by your team; work together, consider all points of view, and share the same mission.
      • Create and execute ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.
      • Solve problems proactively in an efficient, effective, and professional manner.
      • Test new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.
      • Prepare for the following day's shift by packing linen bags, preparing welcome materials, re-stocking cleaning kits, and performing maintenance on cleaning equipment.
      • Operate with integrity and sound judgment, always respect your team and our guests, and hold yourself accountable.
      • Adhere to standard operating procedures and Postcard Cabins values.
      • Adhere to Postcard Cabins' safety policies at all times to maintain a safe work environment.

      Requirements

      • Experience in a guest or customer-facing industry.
      • Ability to utilize technology and apps to work more efficiently.
      • Ability to work outside during all seasonal weather conditions.
      • Ability to work both independently and as part of a team.
      • Must be 18 years of age or older.
      • Acceptable verbal English language and communication skills.
      • Ability to adapt and follow instructions with adequate comprehension skills.
      • Ability to move freely in and around obstacles and perform physical tasks.

      Nice-to-haves

      • Experience in hospitality or outdoor settings.
      • Familiarity with cleaning supplies and sanitation practices.

      Benefits

      • 401(k)
      • Employee assistance program
      • Paid time off
      • Personal and professional development programs

  • About the company

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