Molina Healthcare
Logistic Analyst (REMOTE) - MA Health Plan
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Job Description
- Req#: 2033035
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity to develop and deploy innovative workforce management strategies nationwide
- Competitive benefits and compensation package
- Potential for career advancement within the organization
- Work in a dynamic environment that values data integrity and attention to detail
- Collaborate with leadership to identify business needs and propose effective solutions
What to Expect (Job Responsibilities):
- Develop and utilize complex formulas and templates for workforce management
- Analyze trends related to call handle time and call volume to enhance forecasts and plans
- Maintain headcount and FTE requirements, ensuring compliance with staffing regulations
- Identify coverage gaps and propose shifts, realignments, and hiring plans
- Provide production reporting to leadership and support the integrity of Workforce Management software
What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- 3-5 years of relevant experience with Workforce Management methodologies in call centers
- Expert knowledge of call center operations, processes, and procedures
- Strong understanding of service objectives and contact center analytics
- Ability to work effectively under pressure and multitask
How to Stand Out (Preferred Qualifications):
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of relevant experience with Workforce Management methodologies
- Six Sigma Certification or PMI Certification
- Knowledge in Business Analytics or Risk Management
- Workforce Certification
#HealthcareServices #WorkforceManagement #CareerOpportunity #DataIntegrity #CallCenterOperations
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Molina Healthcare is a managed care company headquartered in Long Beach, California, United States.
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