Logistics Coordinator

Join our team

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

Takes care of logistics and customer service activities such as responding to inquiries, supporting delivery personnel, handling complaints, all in a prompt, courteous and efficient manner. Responsibilities also include answering the phone, and other clerical duties requested by the supervisor.

MAJOR DUTIES AND RESPONSIBILITIES:

• Route distribution and support to delivery drivers on the road (monitoring).
• Oversee morning loadout with the drivers. Ensuring they have everything and helping find any missing items/paperwork.
• Assign routes and book drivers for the following day.
• Follow up on orders and notify the customer of any activity related to their merchandise.
• Correct inventory errors and communicate daily with the client and the operations team to address various issues. Provide proof of shipment to the customer if required.
• Prepare, classify, and distribute billing papers for delivery partners and ensure accurate billing by checking invoices generated by the system.
• Maintain strong relationships with clients by responding to all their requests in a courteous and efficient manner.
• Prepare various reports for the management team
• Control all documents associated with orders.
• Coordinate the implementation of a logistics plan to achieve delivery time and productivity objectives.
• Participate in the implementation of work procedures developed jointly with operations, transport, and customer service.
• Responsible for on-time shipments as prioritized by customer ensuring daily workload is executed well.
• Monitor productivity levels of operations and communicate problems to supervisor.
• Train staff, when necessary, on procedures, policies, and special projects.
• Promote a clean, safe, and positive work environment
• Other duties as required

EDUCATION/EXPERIENCE:

• Completion of secondary school or college or equivalent business administration experience is preferred.
• Related logistics experience would be an asset.

CORE COMPETENCIES:

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.