• Job Description

  Req#: 2308

  Logistics Coordinator

  160-1255 Humber Place, 1255 Humber Place, Ottawa, Ontario, Canada Req #2308

  Thursday, August 3, 2023

  Join our team

  Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

  JOB SUMMARY

  Takes care of logistics and customer service activities such as responding to inquiries, supporting delivery personnel, handling complaints, all in a prompt, courteous and efficient manner. Responsibilities also include answering the phone, and other clerical duties requested by the supervisor.

  MAJOR DUTIES AND RESPONSIBILITIES:

  • Route distribution and support to delivery drivers on the road (monitoring).
  • Oversee morning loadout with the drivers. Ensuring they have everything and helping find any missing items/paperwork.
  • Assign routes and book drivers for the following day.
  • Follow up on orders and notify the customer of any activity related to their merchandise.
  • Correct inventory errors and communicate daily with the client and the operations team to address various issues. Provide proof of shipment to the customer if required.
  • Prepare, classify, and distribute billing papers for delivery partners and ensure accurate billing by checking invoices generated by the system.
  • Maintain strong relationships with clients by responding to all their requests in a courteous and efficient manner.
  • Prepare various reports for the management team
  • Control all documents associated with orders.
  • Coordinate the implementation of a logistics plan to achieve delivery time and productivity objectives.
  • Participate in the implementation of work procedures developed jointly with operations, transport, and customer service.
  • Responsible for on-time shipments as prioritized by customer ensuring daily workload is executed well.
  • Monitor productivity levels of operations and communicate problems to supervisor.
  • Train staff, when necessary, on procedures, policies, and special projects.
  • Promote a clean, safe, and positive work environment
  • Other duties as required

  EDUCATION/EXPERIENCE:

  • Completion of secondary school or college or equivalent business administration experience is preferred.
  • Related logistics experience would be an asset.

  CORE COMPETENCIES:

  • Customer Centricity
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy

  Why Join Us
  

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family’s well-being
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering

  We are committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

  Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

  Other details

  • Job Family Metro Supply Chain (MTH)
  • Job Function Transportation - Last Mile
  • Pay Type Hourly

  Apply Now

• About the company

  Over 40 years ago, Metro Supply Chain Group began with a simple commitment to offering best-in-class warehousing facilities within a small, established market. We’ve grown since to become a leading provider of third party logistics (“3PL”) and supply chain solutions to enterprises in both North America and Europe.

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