• Job Description

  Req#: LOGIS003731

  SUMMARY: The Logistics Freight Agent is responsible for coordinating and managing freight shipments to ensure timely, cost-effective transportation solutions. This role requires a strong knowledge of freight brokerage, shipping logistics, and carrier management. The Freight Agent serves as a liaison between clients, carriers, and internal teams, handling all aspects of shipment execution, communication, and issue resolution while maintaining accurate documentation and regulatory compliance.

  As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success.

  This job description does not describe all the activities, duties, responsibilities, or physical demands that are required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice.

  ESSENTIAL DUTIES/RESPONSIBILITIES:

  Shipment Coordination & Execution

  • Receive and process shipment requests from internal and external customers.
  • Determine appropriate shipping methods (LTL, FTL, air, ocean, etc.) based on cargo type, delivery timeline, and cost.
  • Schedule pick-ups and deliveries, verifying all shipment and carrier details.

  Carrier Relations & Rate Negotiation

  • Source, qualify, and assign carriers based on load requirements, service quality, and availability.
  • Negotiate competitive freight rates to maintain profit margins and service standards.
  • Develop and maintain strong relationships with reliable carrier partners.
  • Monitor carrier performance and resolve any service-related issues.

  Customer Service & Communication

  • Serve as the primary point of contact throughout the shipment lifecycle.
  • Provide shipment updates and manage communications related to delays, changes, or issues.
  • Respond to inquiries and service requests with a customer-focused approach.

  Tracking & Issue Resolution

  • Monitor shipments using tracking systems and direct communication with carriers.
  • Address delays, damages, or routing issues in a timely and professional manner.
  • Communicate real-time updates and resolutions to stakeholders.

  Documentation & Compliance

  • Prepare and review shipping documentation, including:
  • Bills of Lading (BOL)
  • Commercial invoices
  • Customs declarations (international shipments)
  • Proof of Delivery (POD)
  • Ensure adherence to DOT regulations, customs requirements, and internal policies.
  • Maintain accurate records for compliance and audit readiness.

  Logistics Support

  • Schedule and coordinate transportation for inter-company product transfers.
  • Identify and assist in implementing cost-effective shipping solutions.
  • Support logistics projects and complete other duties as assigned by leadership.

  Reporting & Administration

  • Track and report on key performance indicators (KPIs), including delivery timelines and carrier service levels.
  • Maintain accurate and up-to-date shipment logs and documentation in the TMS or ERP system.
  • Assist with billing and invoicing processes to ensure accuracy and timely submission.

  Perform additional duties as assigned.

  • All associates are expected to learn, understand, embrace, and model our core values through actions, decisions, and collaboration with others. This is key to maintaining our culture and achieving shared success.

  EDUCATION, WORK EXPERIENCE, AND PROFICIENCIES:

  Education and Experience

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • 1–3 years of experience in logistics, freight forwarding, or freight brokerage.

  Technical Skills

  • Proficiency with Transportation Management Systems (TMS) and shipment tracking software.
  • Familiarity with DOT regulations and international shipping practices, if applicable.

  Core Competencies

  • Strong communication and negotiation skills.
  • Problem-solving and critical thinking.
  • Ability to prioritize tasks and manage multiple shipments in a fast-paced environment.
  • Self-motivated with attention to detail and accuracy.

  Preferred Qualifications

  • Experience with LTL, FTL, air, ocean, or rail freight operations.
  • Existing book of business or established carrier network.
  • Bilingual in Spanish, Mandarin, or other languages is a plus.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Ohio Gratings, Inc. is the leading provider of aluminum grating and stainless steel gratings in a market that demands quality products and service.

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