• Job Description

  Req#: 89144

  Apply early as this job may be filled at any time.

  Referral Bonus Eligible:

  Job Location: Fort Worth
  Other Potential Locations: Fort Worth, TX
  Anticipated Start Date: 08/28/2023
  Number of Positions: 6
  Salary Range: Entry pay rate is approximately $200.64 per day, with an annual salary of $52,166

  Pay rates are listed at entry rate. Entry rate is 85% of full pay rate, to increase 5% per year until at 100%.

  We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential. Career development is a lifelong process. That's one of the many exciting and rewarding aspects of working on our railroad. Regardless of where we work or what we do, we always have an opportunity to continue to learn and grow.

  All communication with applicants will be done via email. Please check your email on a daily basis.

  DUTIES/RESPONSIBILITIES:

  • Act as primary contact point for external customers, work with Marketing, Sales, Service Design, Transportation, and other BNSF organizations to assess, research, and resolve issues.
  • Initiate or correct train and railcar reporting to ensure regulatory compliance, safety, reduced dwell, protect crew starts, and ensure prompt train movement.
  • Interface with U.S., Canadian, and Mexican customs authorities, customs brokers, and internal customers to provide clearance of freight to maintain fluidity across international gateways.
  • Effectively respond to questions from both internal and external customers
  • Identify issues and implement solutions
  • Interpret information and apply rules and agreements.
  • Initiate and process correspondence via various communication channels, and maintain confidential information

  The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for the position. These general categories do not necessarily constitute an exhaustive list of duties of the position.

  TYPING REQUIREMENT

  • This position requires successful candidates to take and pass a typing test, administered through BNSF. The minimum net typing rate required for this position is 25 wpm.

  BASIC QUALIFICATIONS:

  • I am at least 18 years of age or will be by the anticipated start date listed in the job description.
  • High School Diploma or GED
  • Available to work in the geographic area indicated
  • Able to read, write and communicate (speak, hear and understand) English
  • Available to work a 40-hour work week subject to overtime that includes weeknights, weekends and holidays
  • Able to type, without errors, at the required speed as indicated by the job posting
  • Able to handle multiple projects and duties simultaneously, accurately input data into computer systems and sit for long periods of time
  • Basic level skills in Microsoft Office Suite (Excel, Outlook, Word and PowerPoint) and have used them in school and/or at work

  PREFERRED QUALIFICATIONS:

  • Bachelor's degree in Business, Supply Chain or related field
  • Ability to read, write and speak in Spanish
  • 1 year verifiable work experience in Supply Chain or Logistics
  • 1 year verifiable work experience in Customer Service, Sales or related field
  • Knowledge of Customer Relationship Management software, such as Salesforce
  • Experience working 2nd or 3rd shift on a job in the past 5 years.

  TRAINING: Company paid on the job training is provided.

  RELOCATION: Relocation assistance is not available for this position.

  WORK CONDITIONS: Onsite, Indoor, office environment.

  PROBATIONARY PERIOD: 8 months.

  TRAVEL: Minimal.

  SAFETY: At BNSF, Safety is a core value of how we do business. Each and every day, our employees are committed to approach one another about safety, which is key in realizing our vision. Employees are also expected to comply with company and federal safety & health regulations, safety rules & policies, as well as procedures that guide work practices to reduce risk to exposure. Such work practices include but are not limited to wearing required safety equipment, responding to safety concerns, and taking appropriate actions in the event of an emergency.

  SHIFTS/HOURS: This position in full time (40 hours/week), subject to seniority and governed by a union agreement. Assigned shift may be one of three 8-hour shifts. Our Customer Support Team is a 24 hours a day, 7 days a week operation. The workdays for this position will be 5 consecutive days. For example, this position could work a Tuesday-Saturday shift, a Thursday-Monday shift, a Monday-Friday shift or any other 5-day combination. This position may workdays, nights and/or holidays.

  UNION: Transportation Communications Union.

  DUES: Per the collective bargaining agreement, union membership and monthly dues are required.

  BENEFITS:

  BNSF Employees receive a competitive benefit package.

  All positions require pre-employment background verification, medical review and pre-employment drug screen.

  BACKGROUND INVESTIGATION ELEMENTS:

  • Criminal history
  • Last 7 years of driving history
  • Last 5 years of employment history to include military service
  • Social Security number
  • Education

  MEDICAL REVIEW ELEMENTS:

  • Medical evaluation
  • Drug Screen
  • Other elements as needed

  DRUG TEST ELEMENTS:

  BNSF is committed to a safe and drug free work place and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping BNSF safe and drug free.

  Transportation Worker Identification Credential (TWIC): Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. A TWIC is a condition of employment for such positions and requires candidates to those positions to submit to a TSA security assessment (to include, but not limited to, providing: biographic information; identity documents; fingerprints; digital photograph). More information is available at https://www.tsa.gov/for-industry/twic .

  BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

  F: MO | Admin/Other Trades Transitioning Military | Marketing | Fort Worth, TX | 76131

  Zip/Postal Code: [

• About the company

  The Burlington Northern Santa Fe Railway Company is the largest freight railroad network in North America.

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