Primary Job Accountabilities

§ Manage day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestics shipments, while negotiating competitive rates for those shipments.

§ Freight Covered Every Day--Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.

§ Proactive market analysis daily to prevent service failure.

§ Customer Relationship--Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.

§ Constant internal communication with team members and CSRs. We are one Transplace and that MUST be understood and executed every day.

§ Carrier Relationship--Productive develop and maintain carrier relationship, cover loads, handling, and management of difficult situations, etc.

§ Achieve Internal Department Goals--Ensure appropriate use of internal high-service, fair and cost competitive services.

§ Financial Procedures and Operating Metrics--Detention management, research/resolving invoice discrepancies, automation objectives, expedite decisions and cost, etc.

§ Documents retrieval and uploading documents accordingly, such as PODs, BOLs, Lumpers, Invoices etc.

Essential Functions and Tasks

§ Secure capacity for loads.

§ Leverage carrier communication to influence capacity awards during tight markets.

§ Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.

§ Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.

§ Update load status in system, e.g. loaded, pick-up, delivery, empty, etc.

§ Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.

§ Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.

§ Correspond with customer and carrier regarding detention information.

§ Communicate and gain approval for expedite shipments.

§ Train customer users on the TMS, leveraging knowledge of customer business practices and workflow

§ Negotiate with carrier and customer for spot shipments

§ Lead training sessions for Carrier Contacts as necessary on Carrier Portal

§ Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement

§ Demonstrate ownership of assigned segments of business.

§ Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization

§ Set-up new Receivers, vendors and suppliers

§ Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and, respond to Accounting to deny or approve the additional funds, etc.)

§ Utilize TMS to actively manage on-time performance and automation objectives

§ Negotiate with carrier and customer for spot shipments

§ Assist in onboarding process to operations

§ Train carriers for operation purposes and implementation calls

§ Identify and resolve the root and cause of financials discrepancies in TMS financials.

§ Create SOPs and IOPs

Knowledge and Expertise

§ Working Knowledge and Utilization of the TMS.

§ Knowledge of Microsoft Tools--Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.

§ Knowledge of the Customer's Business--Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.

§ The "I am Transplace" Way--Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards.

§ Transplace Expertise--Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.

§ Geographical Expertise--Geographical understanding of the Mexico. Understanding of mileage as it relates to the passage of time.

§ Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel.

Competencies

§ Adaptability/Flexibility (Adapts to changes in the work environment to meet demands - Manages competing demands - Accepts criticism and feedback - Manages difficult situations objectively and rationally)

§ Amicable and Trustworthy (Generally agreeable, builds rapport by garnering trust, easy to deal with, appropriately accommodating without resentment, and generally possesses a positive disposition)

§ Analytical (Conducts a thorough search for relevant information when approaching problems - Grasps pertinent issues in all their complexity - Carefully weighs the impact of a broad range of related issues or factors - Requests the opinions and insights of others during problem-solving efforts, when appropriate)

§ Sense of Urgency (Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed)

§ Coordination & Collaboration (Ability to work together with internal and external contacts to link the responsibilities and actions of others and attain concord, including the ability to collaborate within Transplace teams to effectively leverage brokerage services)

§ Communication Skills (Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner)

§ Cost Conscious (Makes sound decisions that consider cost/benefit - Accurately estimates expenses, in mode selection, route planning and carrier selection and any other decision-making responsibilities - Shows innovation in reducing expenses)

§ Decisive (Displays confidence in ability to make sound decisions - Supports, explains and bases decisions on factual/logical information and good judgment - Includes appropriate people in decision-making process)

§ Objective (Ability to deal with facts, conditions, and the impact on the business of Transplace without distortion from personal feelings and/or emotions)

§ Multi-Tasking (Handles multiple tasks simultaneously - Prioritizes and organizes assignments to make efficient use of time with significant attention to detail)

Skills

§ Advanced computer skills.

§ Microsoft Excel--Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.

§ Effective analytical and problem-solving capabilities.

§ Ability to envision and implement new concepts/strategies.

§ Simultaneous management of multiple tasks.

§ Negotiation skills.

§ Advanced Spanish and English written, oral, and presentation communication skills.

Mental Demands

§ Must have ability to appraise, evaluate and adequately respond to environmental strain and emotional stress. Troubleshooting; time management, decision-making, emergency response, time constraints, analysis and implementation.

Travel

§ This job will not require extensive travel

Experience

§ 0- 1 Years of customer service experience is preferred.

Education

§ Colleague Degree

Assessments

§ Values Based and Skills assessments may be required

§ Background check including employment history, education and criminal may be required

Supervision Received

§ Close Supervision — indicates that the incumbent is assigned duties according to specific procedures. Work is checked frequently, and in addition there may be formal training.

Supervision of Others

§ N/A

Internal Contacts

§ All Departments

External Contacts

§ Carriers, customers, shippers and receivers, potential new customers

Confidential Data

§ Costs, profitability, sensitive customer information, salaries