East Penn Manufacturing
Logistics Technology Continuous Improvement
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Job Description
- Req#: 20555
- Transportation Management System (Transport Mgt/TM – carrier; Route Planner/RP – fleet)
- Driver Mobile Communications (Mobile)
- Fulfillment Planning Application (FPA)
- Supports and champions a ‘performance mindset’, focused more on outcomes than activities, by helping department leaders facilitate daily KPI scorecard/dashboard reviews
- Identifies root causes, creates feedback loops and implements corrective actions for all gaps between planned and actual performance (i.e., bottlenecks, delays, cost leaks, etc.)
- Monitors process and policy compliance from Fulfillment Planning through On-Time Delivery to ensure transportation processes are reliable, repeatable, and sustainable, enabling near-flawless execution
- Acts as an advisor and advocate for all users, including Fleet Drivers, to ensure their voices are heard and acted upon (i.e., questions, concerns, ideas for improvement)
- Verifies all employees are educated on how the system makes decisions and WHY, so they can use it to manage exceptions, and achieve optimal balance of service/cost goals
- Audits user performance to validate all systems enable processes to be planned and executed as designed
- Continuously reviews and fine tunes software configurations and processes as business and customer requirements change
- Supports/leads future software implementations, upgrades, and functional enhancements, ensuring that new capabilities are ‘stood up’ quickly
- Helps develop and implement a flawless Master Data Management process, including archiving old data, continuously updating rates and resources, etc.
- User concern diagnostics and tracking (software defects, configuration, or training issues).
- Corrective action and vendor support escalation guidance (using decision trees when possible).
- User self-service knowledge base repository and continuing education accessible to end-users for information such as, system design, integration, common issues and how to resolve them, FAQ&As and search abilities.
- Associates or bachelor’s degree in related field, preferred; equivalent level of education, training, and experience may be considered
- 1-3 years of related experience in a distribution or manufacturing environment, required
- East Penn work experience that includes knowledge of EP procedures and practices
- Prior experience with transportation planning software
- Strong critical thinking and problem-solving skills with the ability to assess issues, escalate appropriately for resolution
- Ability to analyze problems and formulate and apply alternative/creative solutions to problems
- Effective written and verbal communication skills including presentation abilities
- Adept in multi-tasking, prioritizing, and time management
- Excellent attention to detail and accuracy
- Exceptional interpersonal skills: a team player with proven ability to work across functional areas and all levels of the organization
- Self-motivated and self-directed; can effectively cope with ambiguity
- Solid knowledge of project management best practices
- Proven ability to influence, motivate, and lead project team members to deliver projects successfully
- Demonstrates an underlying curiosity and desire to know about things, people, or issues; goes beyond the questions that are routine
- Is unafraid to respectfully challenge the status quo by providing new ideas and solutions
- Excellent attention to detail and accuracy; can effectively listen and give directions accurately
- Open to coaching with the ability to apply feedback
- Working knowledge of Microsoft suite (Excel, Word and PowerPoint)
- Proficient knowledge of Logistics Software working principles, practices, and procedures
Get to know East Penn!
East Penn is a stable, essential employer, that is poised for the energy needs of the future with over 75 years of sustainable lead battery and battery accessory manufacturing expertise!
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. Almost 40% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA
Overview
The role of Logistics Technology Continuous Improvement leads continuous improvement efforts to support Transportation strategies and Logistics Division objectives ensuring East Penn’s Transportation systems and processes are continuously optimized, driving on-going service and cost improvements to meet or exceed Division goals.
Responsibilities
Acts as a ‘steward’ and accelerates the time to value and ROI for all Transportation-related software products and processes including, but not limited to:
Leads Continuous Improvement efforts to support Transportation strategies and Logistics Division objectives (meeting or exceeding all Service and Total Delivered Cost performance targets)
Ensures that all users fully adopt, integrate and assimilate Transportation software through effective training, post-implementation audits and on-going system ‘health checks’
Ensures system integrity and design is upheld, advanced, and continuously optimized
Develops and implements a structure and process for Level 1 software triage support for end users, including the following capabilities:
Qualifications
Education/Certification
Experience & Qualifications
Skills & Competencies
About the company
East Penn Manufacturing is a private company and the world’s largest single-site, lead-acid battery facility. Serving the transportation, motive power, reserve power, and wire and cable markets.