Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role The Loss Prevention Investigator is responsible for minimizing loss of profits at Neiman Marcus Direct, the company’s catalog and online division which includes: Distribution Center, Information Systems, Call Center, and Buying Offices. This role requires the ability to work flexible hours including days, overnights, weekends, and holidays. What You'll Do - Provide protection of company assets including people, property, and information systems. - Conduct investigations relating to employee dishonesty & unethical activity, credit fraud, workplace violence, accidents, and other incidents. - Respond to emergency situations such as medical, fire, weather, and security related incidents. - Interact with law enforcement agencies and emergency service personnel as needed. - Enforce Loss Prevention Policy & Procedures, Merchandise Protection Standards and Safety. - Identify associates and other authorized personnel entering the facility using access control system, issuing visitor passes, and maintaining sign-in logs. - Perform interior & exterior patrols of the facility to prevent and detect security breaches, safety hazards, and ensure security of doors, gates, trailers, etc. What You Bring - Maintain a professional demeanor and appearance at all times. - Strong interpersonal and communication skills with associates, visitors, and vendors. - Excellent written communication skills and proficiency with standard office applications such as Excel, Word, PowerPoint. - Strong conflict resolution & de-escalation skills, with the ability to perform well under pressure. - Ability to operate safety & security equipment, including but not limited to: handheld radios, fire extinguishers, fire protection systems, video surveillance systems, burglar alarm systems, electronic access control systems, flashlights, and physical restraint devices. - Must be available to work flexible hours including days, overnights, weekends, and holidays. Physical Demands - While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to handle or feel and reach with hands and arms. - The employee must occasionally lift and/or move up to 50 pounds. - Duties may require the employee to work outdoors, during inclement weather, and during hours of darkness/low light. - The employee may be required to occasionally stoop, bend or kneel.