• Job Description

  Req#: REF2374Y

  Company Description

  Grow your career with a company that shares your passion! Our Energy & Resources Division has an exciting new opportunity to join the Sodexo maintenance team.

  Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity. By partnering with the Stop Hunger Foundation, we have dedicated ourselves to a corporate responsibility by fighting hunger worldwide. Start your journey with Sodexo, as we continue to grow across Canada!

  Job Description

  Scope

  In this position you will need to provide excellent customer service to our guests under the guidance of the Lounge management. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities.

  Primary Responsibilities

  • Follows all breakage, waste, and spillage procedures.
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Maintain complete knowledge of equipment use and ensuring constant maintenance and upkeep of items.
  • Always maintain positive internal and external guests’ relations.
  • Takes pride in personal appearance and follows site grooming guidelines and dress code.
  • Resolve guest complaints, ensuring guest satisfaction. Asks for management assistance where necessary.
  • Monitor and maintain cleanliness, sanitation, maintenance, and organization of assigned work area.
  • Be familiar with all the site services/features and respond to guest inquiries accurately.
  • Maintain complete knowledge of sections and table numbers, room capacity, hours of operation, proper table set-up and dress code of the lounge.
  • Maintain a knowledge of all liquor brands.
  • Working knowledge of the food menu including sides, add0ons, and how to change accordingly.
  • Able to discern appropriate wait times for food delivery.
  • Complete opening side duties as assigned:
  • Set up proper service prep for workstation.
  • Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Keep lounge well stocked for current and following day’s service.
  • Maintain positive and professional guest interactions both behind the bar and on the service floor.
  • Proactive in prevention of complaints and ensuring guests satisfaction in all areas of the outlet. If areas need help, assist, and inform manager.
  • Assists and helps tend bar and prepares as directed by manager. Drinks for customers as per standard recipes during elevated business times.
  • Present accurate guest checks and process payments.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Complete closing side duties: Properly breakdown and store all reusable goods.
  • Clean all equipment. Restock items for next service.
  • Report to supervisor before leaving the floor.
  • Cleans and sets dining room tables and fills beverage, salt, sugar, and other condiment containers.
  • Cleans and maintains supplies such as dishes and utensils, rollups.
  • Mop and sweep floors/ use of floor scrubber.
  • Take food orders / serve food orders.
  • Be able to multitask with various priorities.
  • Performs other related duties as assigned by supervisor.
  • Attends training programs (classroom and virtual) as designated.
  • Complies with all company safety and risk management policies and procedures.
  • Complies with all Sodexo HACCP policies and procedures.
  • Participates in regular safety meetings, safety training and hazard assessments.
  • Reports all accidents and injuries in a timely manner.

  Qualifications

  Competencies

  • Minimum 1 year experience of serving in a high-volume restaurant, lounge, or equivalent experience.
  • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent data.
  • Knowledge of Point-of-Sale systems and card payment processing is required.
  • Excellent knowledge of beverage preparation of classic cocktails, mixed drinks, beer, wines & spirits. food & beverage menus.
  • Serving It Right Certification or Inter-provincial equivalent.
  • Food Safe Level 1
  • Must be legally eligible to work in Canada.
  • Must be capable of lifting up to 50lbs.
  • Must undergo and pass a Drug & Alcohol test prior to starting work.
  • Embodies our value behaviors: Service Spirit, Team Spirit, and the Spirit of Progress

  Additional Information

  What Sodexo Can Offer You:

  • Flexible work environment
  • Competitive compensation & great employee benefits
  • Training and development programs
  • Countless opportunities for growth
  • Corporate responsibility & sustainability
  • Canada’s Top Employers for Young People 2019
  • Canada’s Best Employers by Forbes 2019
  • Diversity Inc. Top 50 employer 2019

  · And so much more!

  Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

  We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

  Thank you for your interest in Sodexo.

  Please note that only those candidates under consideration will be contacted.

  Follow us on social media to see first-hand what we are all about!

  Instagram: @SodexoCanadaCareers

  Twitter: @SodexoJobsCA

  LinkedIn: Sodexo Canada Careers

  Facebook: Sodexo CA Jobs

• About the company

  Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 56 countries, Sodexo serves 100 million consumers each day through its unique combination of On-site Services, Benefits & Rewards Services and Personal & Home Services.

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