• Job Description

  Req#: 2219184

  Position Summary:

  The M·A·C Artist represents the image, products and culture of the company to the customer.

  Their primary responsibility is customer service and sales, achieved through exceptional communication skills and artistic abilities.

  Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.

  Responsibilities:

  1. Customer Service & Sales

  Provide welcoming, personal, professional service to all customers at all times

  Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive

  Suggest groups of appropriate products and colours to meet and exceed customers’ needs

  Assist customers with product and services selection and information

  Perform professional and appropriate makeup applications to achieve the look the customer desires

  Inform customers of available services, MAC consciousness programs and philosophies

  Obtain customer data for MAC Addict book or other client list as required

  On closing the sale, thank the customer and invite the customer to a future visit

  Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives

  Adhere to current “good counter practices”

  2. Team Work

  Give great internal customer service and develop good working relationships with colleagues

  Be punctual and manage time on counter effectively

  Keep informed about products, company information and store information

  Actively participate in store theme days, events and new product launches

  Achieve Skills Certification requirements

  Actively participate in MAC training sessions and partnered store mandatory training sessions

  3. Maintaining Work Environment

  Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business

  Maintain a clean and organised work area.

  Maintain tester units in proper schematic order, replace products once authorised by a manager

  Replace any broken or damaged products (authorised by a Manager)

  Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas

  Inform management of any store maintenance or Health and Safety issues which might lead to accidents

  4. Administrative Assistance Activities

  Assist with inventory counts

  Be responsible for booking demos and lessons

  Adhere to proper security procedures regarding handling of cash and assets

  5. Assist in Inventory Management

  Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day

  Communicate low on stock and out of stocks to the Retail Manager

  Assist in the proper rotation of stock

  6. Adhering to the company policies and continually setting an example in customer service, dress code and the professional standards expected by MAC

  Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process – requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible

  • While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
  • All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

• About the company

  The Estée Lauder Companies Inc. is an American multinational manufacturer and marketer of prestige skincare, makeup, fragrance and hair care products, based in Midtown Manhattan, New York City.

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