• Job Description

  Req#: 155393

  Job Details

  Level: Experienced

  Job Location: AWM HQ - Woodland Park, CO

  Position Type: Full Time

  Education Level: 4 Year Degree

  Salary Range: $65,000.00 - $75,000.00 Salary/year

  Job Shift: Day

  Job Category: Information Technology

  Position Purpose:

  This position is for someone who has a passion for evolving technology and customer support. You will provide exceptional technical expertise within a large ministry organization for macOS and Apple hardware support needs. Must have strong leadership skills, be able to effectively manage time, complete tasks independently, and be exceptionally professional. This position is a key player as a subject matter expert to the IT support team and our customers by assessing situations, sharing knowledge, and providing technology support.

  Essential Duties:

  • Develop and implement advanced scripts (python/bash) to automate tasks and streamline Mac System Processes.
  • Collaborate with cross-functional teams to integrate automation solutions that enhance overall efficiency and user experience.
  • Utilize your expertise in MDM solutions, and configure and manage Mac devices within the organization.
  • Stay updated on the latest MDM and Apple features and best practices to optimize device management processes.
  • Collaborate with security teams to Implement and maintain security measures to safeguard the integrity and confidentiality of Mac systems.
  • Manage and maintain the deployment of network configurations to ensure optimal performance, connectivity, and user experience.
  • Provide technical support to end-users, addressing Mac-related issues promptly and effectively.
  • Collaborate with other levels of the team to develop user-friendly guides, workflows, and documentation.
  • Provide VIP white glove support to Executive level staff and above.
  • Assist in enhancing our existing identity management framework by leveraging AD and spearhead advancements in user authentication, including the implementation and improvements of our existing single sign-on solutions.
  • Stay abreast of industry trends and emerging technologies to implement strategies for efficient Mac system management in a Windows-dominated environment.
  • Work toward continuous improvement, identifying and implementing optimizations for better performance and user experience

  
  

  Knowledge, Skills, and Abilities:

  • Collaborate with IT (Information Technology) and other Clients to understand their needs and tailor Mac solutions to meet specific requirements.
  • Participate in cross-functional projects that involve Mac System integration and collaboration with diverse technologies
  • Create KBs related to Apple/Mac processes
  • Manage Mac training documentation
  • Manage Mac onboarding/offboarding process
  • Ability to effectively handle a wide variety of duties with minimal supervision
  • Effectively use ticketing software, and manage personal ticket queue
  • Excellent time management skills and can make decisions quickly
  • Excellent customer service disposition while troubleshooting and solving issues
  • Strong verbal and written communication skills
  • Willingness and ability to lift and/or move equipment/boxes up to 50lbs
  • Ability to multi-task effectively in an open, collaborative office space with frequent interruptions
  • Must be able to effectively operate Windows-based computers and be proficient at using the Microsoft Office suite

  Requirements:

  • Must have a personal relationship with Jesus Christ.
  • Must sign Statement of Faith.
  • ACSP, /CompTIA A+, Network+, and Security+ preferred.
  • A high school diploma or equivalent education is required.
  • A bachelor’s degree in some facet of IT is preferred.
  • Charis Bible College graduate is preferred.
  • Must pass all required checks.

  Experience:

  • Deskside Support background is required.
  • 3-5 years of Mac enterprise support.
  • 4+ years of Deskside support background preferred.
  • 2+ years of network/infrastructure background.
  • Compensation is commensurate with experience.

  We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth

  About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television , by training others at Charis Bible College , and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.

  Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?

  If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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• About the company

  Official Andrew Wommack Ministries Facebook page.

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