NHS
Main Outpatients Receptionist/Booking Co-Ordinator - Wycombe
This job is now closed
Job Description
- Req#: C9434-25-0543?language=en&page=21&sort=publicationDateDesc
- Keyboard Skills
- Customer Service Experience
- NHS experience desirable
- Basic Maths and Computer skills
- Keyboard Skills
- Customer Service Experience
- NHS experience desirable
- Basic Maths and Computer skills
Job summary
An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Outpatients Receptionist.
The Outpatient Department works in close line with a number of the government targets around patient waiting times and as a member of the team, your duties will involve making patient appointments, using the computerised appointment system and applying knowledge of targets and clinic types, rearranging appointments, dealing with patients, dealing with queries from internal and external contacts, face to face and over the telephone and providing an efficient and effective administration service.We are looking for candidates who have a Good Basic Education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers. You must work well in a team environment, as you will be working within a larger team, and feel comfortable working under pressure.
Main duties of the job
To work in support of a specialty or group of specialties, as part of a team co ordinating the patient journey from referral through to discharge.To provide an excellent service to patients, their relatives and carers.To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.To work as part of a Patient Administration Service and provide cross-cover for other staff across the Service to ensure a consistent and effective administration service is maintained at all times.
About us
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, youll benefit from learning and development opportunities to support your career progression.
We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
Were committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
Our CARE values are collaborate, aspire, respect and enable.
Details
Date posted
09 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
434-SCS7087372
Job locations
Wycombe Hospital
Queen Alexandra Road
High Wycombe
HP11 2TT
Job descriptionJob description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Education, Qualifications & Training
Essential
Experience
Essential
Desirable
Education, Qualifications & Training
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Buckinghamshire Healthcare NHS Trust
Address
Wycombe Hospital
Queen Alexandra Road
High Wycombe
HP11 2TT
Employer's website
https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Buckinghamshire Healthcare NHS Trust
Address
Wycombe Hospital
Queen Alexandra Road
High Wycombe
HP11 2TT
Employer's website
https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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