• Job Description

  Req#: C9412-25-0409?language=en&page=440&sort=publicationDateDesc

  Job summary

  The following Telephonist vacancy has become available within the trusts Main Switchboard department.

  1 x 25 hours per week

  1 x 17.5 hours per week

  Position will include covering our 24 hour rota including night shifts, bank holidays and weekends

  - This position will cover 24/7 rota which will include unsocial, weekend and bank holidays hours.

  An essential part of this vacancy is the flexibility to be able to cover your colleagues leave. You must be a team player as well have the confidence to lone work.

  This position includes lone working shifts therefore, we are looking for someone with a confident personality with the ability to Multi-task at busy times.

  Main duties of the job

  We are an extremely busy department and the main first point of contact for the Trust therefore, a courteous, helpful, and positive telephone manner with excellent communication skills are essential.

  Last year we received over 1 million calls and along with the handling of these we also monitored and actioned page requests; efficiently handled Crash and Trauma calls, Fire calls, Trust alarms including Medical gas and Estate alarms, Panic and Intruder alarms for both Leighton and Northwich Victoria..... and this was just a small part of our daily duties.

  About us

  Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

  We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

  The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

  During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

  The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

  At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

  Details

  Date posted

  15 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year pro rata. Additional enhancements paid for unsocial hours worked

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  412-CORP-7211227-A

  Job locations

  Leighton Hospital

  Middlewich Raod

  Crewe

  CW1 4QJ

  
  

  Job description

  Job responsibilities

  The successful applicant will

  • Remain calm and efficient when handling emergencies
  • Have a flexible approach to work
  • Have an Out of the Box attitude
  • Have a confident and enthusiastic personality
  • Be Computer literate [Office 365 necessity]
  • Have a natural enthusiasm to help people
  • Have a positive attitude and have the confidence to lone work
  • Be able to work at short notice [to cover unplanned absence]
  • Be able to cover our 24/7 rota without issue

  This is an interesting, rewarding and sometimes challenging position where no two days are the same.

  Job description

  Job responsibilities

  The successful applicant will

  • Remain calm and efficient when handling emergencies
  • Have a flexible approach to work
  • Have an Out of the Box attitude
  • Have a confident and enthusiastic personality
  • Be Computer literate [Office 365 necessity]
  • Have a natural enthusiasm to help people
  • Have a positive attitude and have the confidence to lone work
  • Be able to work at short notice [to cover unplanned absence]
  • Be able to cover our 24/7 rota without issue

  This is an interesting, rewarding and sometimes challenging position where no two days are the same.

  Person Specification

  Experience

  Essential

  • Empathetic

  Experience

  Essential

  • Telephonist, Call handling, Customer Service

  Reliability

  Essential

  • Reliability

  confidence

  Essential

  • confidence

  Person Specification

  Experience

  Essential

  • Empathetic

  Experience

  Essential

  • Telephonist, Call handling, Customer Service

  Reliability

  Essential

  • Reliability

  confidence

  Essential

  • confidence

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Mid Cheshire Hospitals NHS Foundation Trust

  Address

  Leighton Hospital

  Middlewich Raod

  Crewe

  CW1 4QJ

  
  

  Employer's website

  https://www.mcht.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mid Cheshire Hospitals NHS Foundation Trust

  Address

  Leighton Hospital

  Middlewich Raod

  Crewe

  CW1 4QJ

  
  

  Employer's website

  https://www.mcht.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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