• Job Description

  Req#: 37322

  Description and Requirements

  #LI-DN1

  "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

  Job Description:

  Computer Operations Support: Operators in this environment monitor and support mission critical IBM zSeries mainframe hardware and software. They are responsible to maintain the productivity of these systems and minimize disruptions to services.
  
  Duties include:
  * Daily operations
  a) Follow BMC procedures and documentation required for error-free execution of data center functions.
  b) Initialize systems, perform IPL (Initial Program Load) of z/OS and z/VM systems.
  c) Ensure all logs, check-off lists are completed and accurate to provide detailed information for continued operations and problem follow-up.
  d) Notify appropriate personnel for unsuccessful completion of jobs or tasks, based on error messages and/or documentation, e.g. file backup jobs.
  e) Perform tape management functions according to procedure.
  f) Maintain and update operational procedures as needed.
  g) Maintain technical knowledge to stay current in all platforms supported to meet departmental standards.
  h) Able to understand and execute detailed instructions.
  * Incident management/error handling
  a) Reports any observed deviations from standard performance.
  b) Able to recognize and resolve critical operational problems.
  c) Report and document problems to the Lead Operator on duty, or technical support staff, immediately to ensure effective problem determination and resolution.
  * Customer interaction/communications
  a) Functions as a Level 1 technical support for mainframe users.
  b) Provide after-hours technical support by documenting and escalating calls appropriately.
  c) Possess good phone skills to communicate with local/remote users.
  d) Able to remain calm, cordial, and effective during the resolution of time-critical system interruptions/difficulties/failures.
  e) Experience working in a team-oriented environment.
  f) Provide good teamwork by expressing a collaborative attitude and sharing technical know-how.
  * Schedule
  a) Available to work a rotating shift which may include weekends and could also include rotating day and night shift.
  b) Available to work when scheduled for on-call duty.
  c) Willing to work overtime and holidays when needed or scheduled.
  * Analysis & reporting
  a) Responsible for scheduling and running of periodic analytical reports as defined by Mainframe Technical Services and Computer Operations.
  b) Planning and creating ad hoc analyses as needed for operational status reporting, such as incident management, systems availability, systems performance, etc. as defined by IZOT management.
  
  LEVELING REQUIREMENTS:
  Computer Operations Support 3
  * KNOWLEDGE: Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. This job is the fully qualified, career-oriented, journey-level position.
  * JOB COMPLEXITY: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel.
  * SUPERVISION: Normally receives little instruction on day-to-day work, general instructions on new assignments.
  * EXPERIENCE: Typically requires a minimum of 3 years of related experience.

  
  

  Our commitment to you! • BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! • If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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  The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

  
  

  The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

  At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is INR 609,675 - INR 1,016,125.

  
  

  (Returnship@BMC )

  Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

  Min salary

  609,675

  Max salary

  1,016,125

• About the company

  BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems.

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