• Job Description

  Req#: R-0000129953

  Job Summary

  Job Description

  What is the opportunity?

  Finance IT is a global technology function responsible for providing operational and change services to Enterprise-wide and business-aligned Finance functions. The Global Application Services team comprises over 60 staff who provide a range of operational, support and technical services across a global portfolio of almost 100 Finance IT-owned applications. The technology stack spans UNIX, Mainframe, Windows and various databases including Oracle, Sybase and SQL Server – many applications are business critical with stringent operational SLAs. As a Mainframe Support Analyst, You will play a key role in preventing and resolving production disruptions, manage risk, improve support effectiveness and continually improve technical processes.

  What will you do?

  • Act as a technical troubleshooter across the Finance IT application portfolio to ensure accurate and timely resolution of incidents

  • Manage and Resolve production incidents raised by Application users to ensure closure within SLA

  • Actively monitor application incident queues and liaise with assigned analyst on incident status to ensure there is progress in incident resolution

  • Log and continuously review incidents for trends and common root causes

  • Ensure process to mitigate, remedy and prevent recurrences of outages are understood by team members

  • Continuously review and recommend production batch optimization opportunities for deployment

  Must-have:

  • Experience with Mainframe (mandatory)
  • 3-5 years' experience in a high pressure multi-technology environment in production support
  • Required to be on call 7x24 approximately one week a month as part of team pager rotation
  • Experience with Zeke Scheduler preferred
  • Ability to analyze, troubleshoot and resolve production incidents
  • Strong communication and Interpersonal skills in order to provide status updates to business and IT management
  • A good working knowledge programming languages and relational databases (e.g. Cobol,UNIX scripts, Oracle, SQL Server, DB2)

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to do challenging work

  Job Skills

  Applications Support, Cobol Mainframe, Enterprise Scheduler, Java, Mainframe Technologies, Production Support, Structured Query Language (SQL), Unix

  Additional Job Details

  Address:

  RBC CENTRE, 155 WELLINGTON ST W:TORONTO

  City:

  TORONTO

  Country:

  Canada

  Work hours/week:

  37.5

  Employment Type:

  Full time

  Platform:

  TECHNOLOGY AND OPERATIONS

  Job Type:

  Regular

  Pay Type:

  Salaried

  Posted Date:

  2025-06-16

  Application Deadline:

  2025-07-04

  Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

  Inclusion and Equal Opportunity Employment

  At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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