Job Summary:

The maintenance engineer is responsible for providing an attractive, clean, safe and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.

Duties and Responsibilities:

• Maintain and repair the interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool.

• Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely.

• Communicate and enforce all hotel policies and procedures.

• Inform management of hazardous situations, emergencies or security threats.

• Maintain a clean and organized maintenance shop and for the security of hotel inventory.

• Assist all guests in a sincere and courteous manner while going the extra mile and doing whatever it takes to ensure guest satisfaction.

• Understand and respond to customer needs and ensure a high level of guest satisfaction.

• Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems, and guest rooms while maintaining accurate records of all work performed.

• Ensure everyone in the department is trained and uses Quore on a daily basis.

• Maintain the cleanliness of hotel grounds.

• Assist with hotel security to minimize risk of theft, crime, and other hazards.

• Follow and adhere to all standards and regulations set forth by designated hotel and as directed by management.

• Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience:

• Previous hospitality industry experience preferred but not required

• Able to accept directions and priorities from members of management and reliably follow through on tasks.

• Proficient in Quore.

• Highly energetic and motivated individual

• Ability to lift up to 50 pounds.

• Ability to work with machinery both indoors and outdoors.

• Ability to work independently with little supervision.

• Excellent interpersonal and communication skills with strong customer/client focus essential

• Strong problem-solving skills

• Ability to work in a fast-paced, high pressure environment

• Ability to shift and manage multiple priorities while adapting easily to change

• Results driven focus and ability to work through to completion in a timely manner

• High level of flexibility regarding overtime during busy periods as required by the business