• Job Description

  Req#: R-2025-1857

  Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

  We are looking for a highly organized and detail-driven Maintenance Warranty Analyst to support our freight operations by managing warranty claims across our full range of fleet assets, including heavy-duty tractors, trailers, and forklifts. This role ensures the timely and accurate submission, tracking, and reimbursement of warranty claims from OEMs and vendors, plays a key role in maximizing warranty reimbursements and reducing out-of-pocket repair costs across the fleet.

  Primary Responsibilities

  • Serve as the lead point of contact with manufacturers and vendors regarding warranty claims, policy updates, claim status, and escalations
  • Communicate warranty failure statistics to manufacturers to support continuous improvement
  • Process warranty claims ensuring proper documentation and verifying criteria required by OEM, dealer or distributor
  • Maintain compliance with manufacturer warranty policies and procedures, providing guidance to all involved
  • Partner and regularly update department management of any deviations or corrections required and work closely with shop personnel to ensure the integrity of the repair orders supporting the claim
  • Conduct root cause and failure analyses to uncover recurring issues and identify failure trends
  • Manage and track all recalls and campaign announcements, supporting the field as needed
  • Develop reporting related to claim and payment activity, measuring downtime or operational losses caused by warranty failures
  • Follow up on payment of outstanding claims, reporting anything that requires an escalated issue, i.e. contacting Corporate Maintenance and or Accounting
  • Verify that all warranty-covered parts and labor are reimbursed and confirm labor rates align with current market trends

  Job Qualifications

  Education:

  • High School diploma or equivalent; associate degree preferred

  Required Experience:

  • 2+ years of experience in a warranty process or administrative role (preferably in the automotive or heavy-duty equipment industry)
  • Familiarity with warranty systems, dealership software, or ERP tools (SAP, CDK)
  • Proficient with OEM specific online resources
  • Demonstrated proficiency with Microsoft Office
  • Excellent verbal and written communication skills
  • Ability to orally communicate concepts and instructions
  • Excellent organizational skills and attention to detail
  • Self-motivated, problem solver, team player
  • Ability and willingness to learn and adapt to new technology and concepts

  Working Days:

  Monday,Tuesday,Wednesday,Thursday,Friday,

  Working Shift:

  AM / PM

  Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

  Join the OD Family Today!
  
  As a Full Time member of our Family, you and your family are eligible to receive:

  • Great Health Benefits including a Zero premium medical plan for employee only coverage
  • Vision & Dental
  • Short Term & Long Term Disability
  • Flex Spending Accounts
  • 401k Retirement plan with company match and additional company annual discretionary match opportunity
  • Life Insurance
  • Wellness Program
  • Tuition Reimbursement for Drivers and Technicians
  • Training and growth opportunities to build a career
  • We prioritize our OD family of employees
  • Ability to advance through our promote from within philosophy
  • National Career Opportunities Available at our 260+ service centers

  Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

  If you have questions regarding this posting or require assistance with the application process, please click here for contact information.

• About the company

  Old Dominion Freight Line, Inc. is an American regional, inter-regional and national less than truckload shipping company.

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