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The Major Account Coordinator - Region Concepts (MAC-RC) is part of US Foods’ team-based selling strategy to drive profitable growth in the Region Concept market segment. MAC-RCs proactively support Regional Concept business and help optimize sellers’ effectiveness by assisting with prioritizing, preparing, performing, and pursuing customer opportunities. MAC-RCs use their knowledge of US Foods’ customer contracts, products, services, and tools to support the selling and customer management process. Major Account Coordinators – Region Concepts are responsible for effectively supporting these customers by working with a multitude of leaders, sellers, and cross-functional teams across multiple US Foods’ Markets, Areas and Regions.

This position is remote/virtual which means the work can be completed from anywhere in the United States except Hawaii or United States Territories.
This position requires working hours in the Pacific and Mountain time zones.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily Operations - 5%

Focus on the timely and accurate completion of transactional support including, but not limited to:

• Service request queue: Monitor MAC-RC service request queue and take ownership of assigned seller requests. Support other MAC-RCs when needed.

• Corporate requests: Monitor customer requirements for assigned sellers / customers provided from USF’s corporate office. Take timely and accurate action as directed.

Sales Support - 70%

• Sales planning: Participate in regular sales collaboration calls with assigned sellers. Proactively monitor assigned sellers’ planned customer visits / activities and take actions to drive profitable growth.

• Customer impressions: Assume a customer-facing role by building and maintaining relationships with assigned Region Concept customers. Engage proactively and communicate with stakeholders to address their needs or concerns via e-mail or phone call. Actively participate in and attend regularly scheduled calls.

• Reporting and analytics: Produce and analyze customer-specific reports to facilitate the following opportunities: maximizing customer’s contracted product utilization, decreasing slow/dead inventory, improving service levels, tracking complicated orders (customer events), managing Limited Time Offers/Holiday increases, onboarding New Store Openings, and additional reporting as needed by sellers and customers.

• Vendor coordination and contract management: Coordinate with customers and managing Consultants to ensure their vendor pricing agreements and contracts are collected and uploaded in US Foods’ systems as required.

• Customer reporting and auditing: Collaborate with third-party systems such as Buyers Edge and InfoSync to conduct comprehensive price evaluations as required on the MDA. Ensure accurate pricing and resolve discrepancies promptly by collaborating with internal teams across US Foods. This includes monthly price evaluations, collaboration with Contracts and Pricing teams, understanding deviated contracts and purchasing agreement and detailed follow-up.

• Customer business reviews (CBRs): Prepare CBRs for sellers’ upcoming customer sales calls, producing materials from existing templates, tracking completion of reviews and providing detailed analysis on the impact to sales; Monitor follow-up from business reviews, including tracking post review activities, action items and communicating to relevant stakeholders to ensure successful follow-up and resolution

• Customer product / services: Utilize CRM platform to proactively analyze customer product and service recommendations based on customer-specific knowledge and leverage USF’s e-commerce platform to present opportunities to customers

• Customer profitability: Make informed product conversion recommendations to sellers to drive profitability; leverage product research on key attributes (nutritional’s, price, exclusive brands, compliance, etc.). Monitor follow-up from product conversions including coordinating new item requests, submitting customer’s forecasted volume to Replenishment (DCTs), and updating customer lists / order guides

• Customer rebates: Analyze customer incentives and rebate programs to identify opportunities to grow profitable sales, make recommendations to seller and customers

• Customer promotions (Limited Time Offers - LTOs): Coordinate and track LTOs and new/discontinued items in conjunction with other functions

• Customer shopping lists: Set-up and proactively maintain customer’s master shopping lists and/or order guides to help improve service level and prevent out-of-stocks during customer’s ordering cycle; partner with Merchandising and Replenishment to find acceptable customer product substitutes.

• Customer proprietary inventory: Monitor customer’s proprietary slow moving and dead inventory. Look for opportunities to convert to stocked items or USF’s exclusive brands to optimize customer’s service level. Connect regularly with Replenishment teams across Markets/Areas/Regions to discuss inventory issues/concerns.

• General ledger coding: Set up and maintain general ledger coding and invoice sequencing based on customer-specific requirements

• Accounts Receivable: Partner with cross-functional teams to investigate and resolve credit-related issues. If required, reach out to customers to assist with A/R.

• New customers: Partner with cross-functional teams to ensure timely and accurate new customer set-up, on-boarding, and maintenance.

• Prospective customers: Analyze prospective customer’s product requirements and produce recommended order guides.

• Other duties as assigned by manager

Customer Retention - 20%

• Identification of at-risk customers: Proactively identify at-risk customers based on churn indicators, including tracking category declines, poor service level and skip days; communicate and make recommendations to sellers of at-risk accounts to be fed into SOS processes and Customer Satisfaction routine

Personal Development - 5%

• Engage in formal US Foods performance management programs

• Actively participate in personal development through conversations with leadership and contributing to the creation of individual development plans

• Attend sales meetings to keep apprised of sales strategies and product trainings / cuttings to develop and grow product / vendor knowledge

SUPERVISION

• N/A

RELATIONSHIPS

• Internal: Customer Contact personnel, Sales, Credit, Customer Maintenance, Merchandising, Replenishment, Revenue Management/ Pricing, Warehouse, Transportation, Finance/Inventory Control and other functions as required

• External: US Foods Customers and vendors

WORK ENVIRONMENT

• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.

MINIMUM QUALIFICATIONS

• Must possess a minimum of 5 years of experience in a sales, sales support or sales analyst role or other relevant area

• Possess track record for providing key customer support and maintaining customer relations

• Experience with analytics and preparing presentations to report findings

• Possess very strong analytical, problem-solving, and organizational skills

• Must be a self-starter and assertively offer proactive support to sellers and customers

• Ability to be flexible as the need to support customers and sellers may vary by time zone

• Ability to interpret data and translate into actionable steps

• Demonstrate excellent written and verbal communication skills

• Ability to prioritize workload, meet deadlines and follow through on commitments

• Intermediate computer skills including Microsoft Word, Outlook, Excel and PowerPoint required

• Ability to learn proprietary US Foods systems: eCommerce, Salesforce.com (SOUS), PRISM, SODS, CDMR, Tandem

• Team player who collaborates well with others

• Ability to work independently and in a collaborative manner

• Ability to work calmly under pressure with limited oversight

• Ability to learn new processes and technology while working in a changing environment

• Ability to work with individuals at all levels both within USF as well as with our customers; demonstrating business maturity

• Ability to work overtime during periods of heavier workload

• Ability to work holidays if business needs dictate

• Less than 5% of travel anticipated

EDUCATION

• School diploma/GED or a combination or education and experience equivalent to a high school diploma, required

CERTIFICATIONS/TRAINING

• N/A

LICENSES

• N/A

PREFERRED QUALIFICATIONS

• Associates or Bachelor’s degree preferred

• Food service / distribution experience preferred

• Experience with third party ordering/auditing systems preferred (Buyers Edge)

• Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between

$21 - $30

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***