Majorel
Malaysia | Wellness & Resiliency Manager | BPO - Social Media Project
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Job Description
- Req#: 5951
- In collaboration with Operations, Global Wellness and Resiliency and Human Resources Management, reviews client specifications and develops the project plan and implementation of the resiliency pr0gram
- Identifies resource needs for the project, ensures expectations, and goals are fully communicated to relevant team members from the functional areas and resiliency counselors
- Establishes responsibility for assigned project/s tasks/milestones
- Communicates processes and monitors project progress and compliance
- Identifies roadblocks and works with relevant stake holders to resolve issues such that requirements are met.
- Participates in analyzing and resolving problems associated with program
- Understands and communicates the inter-dependencies of various systems/products in meeting customer needs
- Completes reporting and other duties for projects and day to day operational assignments
- Takes ownership for Wellness and Resiliency implementation.
- Coordinates the exchange of Policy-related information from/with the Client and disseminates across teams and ensure all the resources provided are available to implement program.
- Maintains regular contact and gives feedback to stakeholders with regard to Policy-related changes for the successful enforcement of the policies/program
- Spots trends and flags potential issues that may arise from the application policies and offers suggestions or solutions
- Engages with all stakeholders regularly to ensure robust and consistent enforcement and correct understanding of resource constraints, policy issues or inconsistencies timely
- Gathers insights and offers policy suggestions based on the direct application of the policies and program overall
- Ensures continuous improvement of overall program
- Ensures compliance with SOW related wellness and resiliency requirements
- Bachelor’s degree in business or related field
- Expertise in the area of wellness and resiliency
- 3 years’ experience in coordinating projects, evaluating resources, assigning tasks and meeting schedules
- Analyze problems, detect root causes and create corrective solutions
- Ability to make effective and persuasive presentations
- Project management experience desired
- Native/near native written and oral communication skills in language required.
- Excellent PC knowledge including Microsoft Project, Excel and Visio
- Ability to work independently and make sound judgments
- Ability to work with project stakeholders and client representatives (Operations, Finance, Legal, IT, HR)
- Present a service provider attitude and the ability to adapt to counterparts and situations quickly
- Willingness to travel as required
- Job Family Operations
- Pay Type Salary
Malaysia | Wellness & Resiliency Manager | BPO - Social Media Project
Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia Req #5951Wednesday, February 7, 2024Overall Responsibilities :
Job Requirements:
Other details
About the company
Majorel is an international service company, specializing in customer experience and business process outsourcing and more than 50,000 employees.
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