Lumos Networks
Managed Services Coordinator I
This job is now closed
Job Description
- Req#: 2184
- Must have some knowledge or a background in Telecommunications.
- Must have prior experience doing customer support.
- Education: Associate’s degree in business or equivalent work experience.
- Experience: Knowledge of VoIP and SIP services. Telephony concepts IVR, ToD, DID, ACD and call management functions. Telcom number porting (LNP).
- Key Competencies: Communicate professionally and effectively with employees and customers. Requires multi-taking, handle interruptions and rearrange priorities with little notice. Excellent organizational skills. Proficient with MS applications. Quick learner, self-motivated, and ability to take initiative.
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Job Family UPN
- Pay Type Salary
Managed Services Coordinator I
Albuquerque, NM, USA ● Cedar Rapids, IA, USA ● Charlotte, NC, USA ● Dallas, TX, USA ● Des Moines, IA, USA ● Kansas City, MO, USA ● Lincoln, NE, USA ● Waco, TX, USA Req #2184Wednesday, November 6, 2024Unite Private Networks (UPN) is searching for a dynamic and experienced Managed Services Coordinator I .
Role Overview:
The Managed Services Coordinator will support and collaborate with customers and internal departments on Managed Services operating procedures and standardizations. This includes and is not limited to customer and internal meetings, account set-up, data entry in portals, reviewing customer billing, identifying telephone numbers and pulling CSR (customer service records), placing orders for porting telephone numbers, and providing support after activation of service.
Required Qualifications:
Preferred Qualifications:
About United Private Networks (UPN):
Unite Private Networks (UPN) provides fiber-optic communications infrastructure services to schools, governments, carriers, data centers, hospitals, and enterprise business customers. Service offerings include dark and lit fiber, private line, optical Ethernet, Internet access, FiberVoice, DDoS Protection, SD-WAN, and other customized solutions. UPN currently serves over 300 communities across 21 states, with 12,000 fiber route miles and 9,500 end customer sites. UPN is also one of the largest providers of fiber WAN services to K-12 school districts in the U.S, serving more than 250 school districts, connecting nearly 2 million students. Headquartered in the Kansas City, MO metro area, UPN has been providing customer-focused communications solutions since 1998.
Benefits Overview:
Unite Private Networks (UPN) offers a very robust benefits package to our full-time employees, some of which include:
Salary is commensurate upon education and experience. Qualified candidates interested in this opportunity should submit their cover letter and resume.
UPN is an Equal Employment Opportunity Employer.
Other details
About the company
The fastest fiber broadband internet service for Waynesboro, Alleghany Highlands and Botetourt County, VA. Plus other services to connect you to your world.
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