• Job Description

  Req#: C9246-25-0841?language=en&page=222&sort=publicationDateDesc

  Job summary

  Are you looking for an administrative based role in the centre of Norwich? Our friendly, fast-paced team have an exciting opportunity for a Management Support administrator to join the existing team...

  Our Child Family and Young Persons Service is based at both 80 St Stephen's Road and Mary Chapman House. This is a permanent position and we're looking for someone to work on a part time basis, at Mary Chapman House.

  In this post you'll be providing admin support to the wider team in order for them to be able to provide an efficient service to our service users. . Our service offers a welcoming and supportive environment andwhen you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use.

  If you're a proactive, organised administrator with a can-do attitude - we would love to hear from you!

  Main duties of the job

  You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.

  Training will be given, however previous administration experience is essential.

  You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.

  Duties include but are not limited to:

  • Minute taking
  • Ordering
  • Recruitment / Interview support
  • Annual leave / sickness reporting
  • Logging of supervisions / appraisals

  We can offer a welcoming, friendly and supportive environment that provides a responsive administration service to the wider team.

  About us

  At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

  Benefits

  Benefits included with this role are:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

  Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

  Details

  Date posted

  16 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year gross per annum pro rata

  Contract

  Fixed term

  Duration

  6 months

  Working pattern

  Part-time, Flexible working

  Reference number

  246-CEN7241770

  Job locations

  80 St Stephens Road

  Norwich

  NR1 3RE

  
  

  Job description

  Job responsibilities

  Please see attached job description and full person specification. For more information please contact us.

  Qualifications

  Essential criteria

  NVQ Level 3 Business Administration or equivalent or willing to work towards

  Pitman/RSA III Typing / Word processing or equivalent experience

  Secretarial experience at intermediate level

  Desirable criteria

  Knowledge of Trust electronic record system

  Knowledge

  Essential criteria

  Working knowledge of Microsoft packages or equivalent.

  Maintaining administrative / secretarial systems.

  Desirable criteria

  Knowledge of NHS policy / procedures

  Other

  Essential criteria

  Able to work proactively, on own initiative with minimal supervision.

  Able to work as part of a team.

  Able to work flexibly to meet service needs.

  Able to work to strict deadlines and able to prioritise own workload

  *Previous applicants need not reply*

  Job description

  Job responsibilities

  Please see attached job description and full person specification. For more information please contact us.

  Qualifications

  Essential criteria

  NVQ Level 3 Business Administration or equivalent or willing to work towards

  Pitman/RSA III Typing / Word processing or equivalent experience

  Secretarial experience at intermediate level

  Desirable criteria

  Knowledge of Trust electronic record system

  Knowledge

  Essential criteria

  Working knowledge of Microsoft packages or equivalent.

  Maintaining administrative / secretarial systems.

  Desirable criteria

  Knowledge of NHS policy / procedures

  Other

  Essential criteria

  Able to work proactively, on own initiative with minimal supervision.

  Able to work as part of a team.

  Able to work flexibly to meet service needs.

  Able to work to strict deadlines and able to prioritise own workload

  *Previous applicants need not reply*

  Person Specification

  Qualifications

  Essential

  • NVQ Level 3 Business Administration or equivalent or willing to work towards
  • NVQ 2 Customer Services or working towards.
  • Pitmans/RSA III Typing / Word Processing or equivalent experience

  Desirable

  • CareFirst

  Knowledge

  Essential

  • Working knowledge of Microsoft packages or equivalent.
  • Maintaining administrative / secretarial systems

  Desirable

  • Knowledge of NHS policy / procedures
  • Establishing / reviewing administrative systems

  Other

  Essential

  • Able to work proactively, on own initiative with minimal supervision
  • Able to work as part of a team
  • Able to work flexibly and creatively to meet the needs of services within the service structure
  • Ability to work to strict deadlines and able to prioritise own workload

  Person Specification

  Qualifications

  Essential

  • NVQ Level 3 Business Administration or equivalent or willing to work towards
  • NVQ 2 Customer Services or working towards.
  • Pitmans/RSA III Typing / Word Processing or equivalent experience

  Desirable

  • CareFirst

  Knowledge

  Essential

  • Working knowledge of Microsoft packages or equivalent.
  • Maintaining administrative / secretarial systems

  Desirable

  • Knowledge of NHS policy / procedures
  • Establishing / reviewing administrative systems

  Other

  Essential

  • Able to work proactively, on own initiative with minimal supervision
  • Able to work as part of a team
  • Able to work flexibly and creatively to meet the needs of services within the service structure
  • Ability to work to strict deadlines and able to prioritise own workload

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Norfolk & Suffolk Foundation NHS Trust

  Address

  80 St Stephens Road

  Norwich

  NR1 3RE

  
  

  Employer's website

  https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

  Employer details

  Employer name

  Norfolk & Suffolk Foundation NHS Trust

  Address

  80 St Stephens Road

  Norwich

  NR1 3RE

  
  

  Employer's website

  https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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