• Job Description

  Req#: 477902

  MANAGER, ACCOUNTS & CLIENT SUCCESS

  Permanent

  Full-time

  Corporate Partnerships

  
  

  TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.

  
  TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

  
  

  We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

  
  We are currently hiring for the position of:

  MANAGER, ACCOUNTS & CLIENT SUCCESS

  
  

  Reporting to the Senior Manager, Accounts & Client Success the successful incumbent will work with dedication to support the creative development, planning and execution of projects that produce results for your clients and deliver revenue for the organization.

  
  

  RESPONSIBILITIES:

  Shall include but not be limited to:

  • Work in collaboration with Senior Director, Senior Manager, Account Coordinator and internal teams to develop proposals and integrated campaigns that meet the client’s brief and budget

  • With direction from Sr. Manager, Accounts & Client Success and in partnership with internal departments and client agencies, manage the team in all aspects of account servicing.

  • Assist in the consistent delivery of client communications (either direct to the Client or through Account leadership team) so as to provide updates, and action plans

  • Manage program budget, operational cost management, and support business development initiatives

  • Weekly status updates on program results, client program reviews mid/end program and Festival post-mortems

  • Utilize effective communication techniques and provide balanced feedback. Proactively identify problems and develop solutions

  • Support Senior Account Manager in the administration, delivery and maintenance of required client documentation including contracts, project scopes, client budgets, payment schedules, invoicing, change-orders, forecasts, reports, and surveys

  • Identify and support the organic development of incremental business within the department

  
  

  JOB GRADE & SALARY:

  • Job Grade 3

  • Job Grade Salary Range: $60,000 to $78,000

  
  

  TARGET START DATE:

  • Start date: December 4, 2023

  
  

  WORK LOCATION:

  • Office Location: 350 King Street West, Toronto, ON M5V 3X5

  • Weekly in office requirements:

    • Minimum 2 days (November to May)

    • Minimum 3 days (June to October)

  • Festival Office Requirements: Full Time during Festival

  
  

  MINIMUM REQUIREMENTS:

  • University/College Diploma

  • 2 to 4 years of Agency client service experience

  • Brand marketing, event and sponsorship experience preferred

  • Proficient in MS Office

  • Experience working with multiple departments and different disciplines within an agency environment

  • Proven experience in event management and execution

  • Experience working in collaboration with creative design team and working within brand guidelines

  • Experience in supporting the production in asset builds such as signage, backdrops, activation builds, etc.

  • Understanding of Canadian event landscape, venues, and vendors

  • Ability to support in the design of compelling presentations

  • Strong presentation skills

  • Demonstrated commitment to diversity, equity, inclusion and accessibility in the workplace

  
  

  HOW TO SUBMIT & APPLICATION DEADLINE:

  • All applications must be submitted online through TIFF’s Career Centre .

  • Please upload your cover letter and resumé as PDF(s), before the deadline of November 10, 2023

  
  

  CLOSING:

  We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

  Candidates must be legally able to work in Canada at this time. TIFF regrets that it is unable to sponsor employment Visas.

  
  

  Please send any questions via e-mail only to careers@tiff.net .

  
  

  TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

  
  

  If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net . We strive to provide reasonable accommodations whenever requested.

• About the company

  TIFF Bell Lightbox is a cultural centre in Toronto, Ontario, Canada, located in the first five floors of the Bell Lightbox and Festival Tower on the north west corner of King Street and John Street.

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