Please speak with Compensation before posting this position. Provides administrative support in a staff capacity to a diverse functional area or business group by directing such activities as budget planning and control, personnel administration, training, communications and workflow procedures. Identifies, coordinates and implements numerous projects/programs to improve the quality and cost-effectiveness of operations and service. Provides support and advice to management. Resolves complex problems, many of which do not have easily definable solutions.

• Please speak with Compensation before posting this position.


• Ensures compliance with organization policies/procedures and regulatory agencies; effective utilization of personnel, materials, space and equipment; and effective customer service.


• Recommends and implements internal policies and procedures.


• Interprets and applies company policies/procedures.


• Manages the budget to meet the fiscal goals for capital, payroll and non-payroll expenses.


• Performs financial and staffing analysis.


• Coordinates reconciliation of accounts and budget reporting requirements.


• Advises management of serious variances.


• Recommends and implements solutions.


• May include managing complex transfer pricing agreements.


• Supervises multiple ancillary functions, such as secretarial support, systems development, communications and training.


• In addition, provides human resources support to the entire functional area, including managing the hiring, salary determination and performance evaluation processes.


• Directs the units participation in diversity employment programs.


• May compile statistics and produce reports (EEO/AA) for human resources and management.


• Facilitates/administers training and educational programs, such as professional development, systems training and train-the-trainer programs.


• May conduct training sessions.


• Identifies service and operational problems and issues.


• Provides project management support to identify, research, develop and implement solutions.


• Edits/produces any organizational unit communications, such as newsletters and directories.


• Represents the organizational unit on administrative matters.


• Establishes partnerships with other functional areas and/or regions.


• Provides consultation to project teams working on region-wide and/or inter-regional projects.