• Job Description

  Req#: 263731

  Description

  **Leadership will consider remote work for those who are already homeshored remote.

  ADP is hiring a Manager Advantage, Comp Services.

  • Are you excited about leading and developing a team?
  • Are you passionate about supporting our clients?
  • Are you strategy focused on enhancements and client relationships?

  Well, this may be the role for you.

  Ready to make your mark?

  In this position you will manage the daily activities of the Client Advisory team to ensure efficient and effective delivery of optimal service to the clients and partners. Manages all human resources issues for the team. Determines training requirements. Provides continual communication and coordination of functional activities with other regional departments to ensure effective support. Provides department reports to upper management and participates in the decision-making process within the team as required.

  WHAT YOU'LL DO: Responsibilities

  What you can expect on a typical day:

  • Manages all daily activities of a client advisory team, ensuring appropriate support is delivered in an effective and timely manner.
    
    
  • Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings and performance planning.

  • Provides periodic performance feedback versus objectives and conducts annual performance reviews on all associates.

  • Responsible for department hiring and terminations as required.
    
    
  • Determines the team's training requirements, and ensures timely and effective training is provided, both formal and on-the-job, to enhance the skill base of the team.
    
    
  • Reviews and approves department reports and submits to upper management according to scheduled deadlines.

  • Participates in the decision-making process within the leadership team, as required, concerning client issues and procedures.
    
    
  • Provides continual inter-departmental communications to enhance the team's effectiveness in dealing with critical client issues.
    
    
  • Evaluates the team's client base to ensure efficient distribution of client responsibility within the team.
    
    
  • Provides direction to the consultant regarding individual client assignments and high-priority projects Accountable for the performance of the client advisory team to ensure delivery of optimal service and improve client satisfaction and retention.

  • Must optimize the use of resources.

  • Must ensure the team's budget is met.
    
    
  • This includes development, evaluation, performance assessment, disciplinary procedures, hiring, and terminations.

  TO SUCCEED IN THIS ROLE: Required Qualifications

  • 2 - 4 years’ experience as a field-level manager or equivalent with an in-depth working knowledge of overall department operations and proven proficiencies in prioritizing critical client issues and identifying team training needs.
  • Ability to assess performance and provide motivational support to team personnel required. Effective communication skills are required, as well as a demonstrated proficiency in time management and client conflict resolution necessary.
  • BA/BS Degree in Business Administration or Accounting preferred or equivalent in experience and education
  • Track record of successful leadership
  • Track record of above-average performance in regard to metrics
  • Ability to partner
  • Creative
  • Proactive
  • Good presenter
  • Analytical

  Qualifications

  BONUS POINTS FOR THESE : Preferred Qualifications

  • Strong relationship building skills
    
    
  • Excellent presentation skills
    
    
  • Effective people leader
    
    
  • Strong written and verbal communication skills
    
    
  • Creative thinker and leader
    
    
  • Cross BU partnerships and knowledge
    
    
  • Ability to work independently, and as part of a team
    
    
  • Ability to be a forward thinker
    
    
  • Innovative
    
    
  • Strong client relations

  #LI-Hybrid

  #LI-KD1

• About the company

  ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration and more.

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