• Job Description

  Req#: 70307

  Description

  This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.
  
  Job Responsibilities:

  • Interview, hire, train, and supervise quality candidates for service representatives
  • Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
  • Interacts with Medical Professionals in the community
  • Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
  • Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
  • Responsible for the CHAP effort for the center
  • Responsible for organizing and focusing on special programs
  • Controls inventory and the purchasing of equipment and supplies
  • Responsible for growth of the customer base through excellence in customer service
  • Responsible for the profitability of the center and for implementing and directing cost controls
  • Promotes effective written/verbal communications
  • Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
    • Record keeping and inspections of vehicles is a critical part of the responsibility
  • Ensures the quality and safe delivery of medical equipment to patients
  • May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
  • May be required to perform on-call duties on a rotational basis with other employees in the center
    • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
  • May serve as a backup when other employees are out due to absenteeism

  #SLS

  Qualifications

  • Bachelor's Degree or equivalent preferred
  • Minimum of three years experience with similar industry
  • Demonstrated knowledge of policies and procedures
  • Demonstrated knowledge of products
  • Work with limited supervision as an individual has primary responsibility for total operations of a center
  • Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
  • Must be computer literate

  #SLS

• About the company

  Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'

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