Manager Central Billing Office (CBO)

Remote

Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com.

The Manager Central Billing Office (CBO) manages the activities of the accounts receivable department. The Manager CBO ensures that effective collection is completed in an accurate and timely manner., supervises and oversees accounts receivable team’s daily activities through accounts review and provides ongoing skills development, hands-on problem-solving and motivational people management. The Manager CBO ensures the appropriate processing of denials using constant communication and follow up with staff and upper management. The Manager CBO accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and developing, coordinating, and enforcing systems, policies, procedures, and productivity/quality standards.

Work Schedule: Our Manager CBO role is offered on a Remote First basis, allowing the candidate to be based anywhere in the country.

Essential Duties and Responsibilities:

• Lead a team of Supervisors and front-line collectors to ensure they are meeting quality collection follow-ups and productivity standards established for the AR functions.
• Identify areas for improvement and work at developing direct reports and front-line staff in the areas of job knowledge and performance (quality and productivity).
• Analyze EOB denials and determine steps necessary to correct claims.
• Direct all receivable, credit, and collection policies, goals, and objectives directed by senior management, responsible for their implementation and compliance.
• The efficient collection of open accounts receivable, developing policy and procedures, and working with assigned groups to ensure compliance with stated credit and payment terms.
• Provide financial analysis and trend reports related to identifying process improvements and reducing costs; make recommendations based on information generated.
• Train, support, facilitate, and perform analysis as needed in billing, cash application, settlements, credit card processing, credit and collections, and other financial processes.
• Analyze information and processes and develop more effective and efficient processes and strategies.
• Utilize management reports and KPIs to monitor status of A/R to ensure appropriate billing and timely collections.
• Communicate department issues to the Director.
• Hire, train, motivate, and coach employees as they provide attentive, efficient service, assessing employee performance and provide helpful feedback and training opportunities.
• Maintain high level of written and oral communication with internal departments.
• Performs special projects and other necessary billing assignments per request.
• Regular and reliable attendance required.

Position Qualifications:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required:

• High School Diploma with a minimum of five (5) years' experience in insurance accounts receivable collections, including managerial experience.
• High-level spreadsheet operation skills with a good understanding of Microsoft Excel and other analytical platforms.
• Excellent analytical skills, with the ability to identify trends and accurately process numerical data and use it to create and present detailed reports and dashboards that report on and track metrics.
• Once identified, must have experience implementing process improvements and vendor management processes.
• Demonstrated working knowledge of Microsoft Office, specifically working with Excel and PowerPoint.
• Basic project management skills with the ability to handle multiple projects within time constraints.
• Strong interpersonal, verbal, and written communication skills with demonstrated ability to influence internal and external constituents.
• Ability to interact with all levels of leadership, influence change and the adoption of vendor management concepts, and lead cross-functional teams and initiatives with a problem-solving attitude.
• Ability to handle responsibilities that are complex with results that may have long-range implications.
• Highly motivated individual with the ability to work independently in a fast-paced environment with changing priorities.

Employment at AMSURG: Living Our Values Every Day
At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

• Care Deeply for those around us.
• Cultivate Integrity to build trust.
• Champion Excellence for continuous improvement
• Celebrate Teamwork every step to the way.

Benefits:

To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement:

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: careers@amsurg.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

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