• Job Description

  Req#: R214728

  Job Title

  Change and Communications Manager

  Job Description Summary

  The Change and Communications Manager will join the Change Management Center of Excellence and will be responsible for conducting impact assessments, stakeholder mapping, business readiness assessments, communication content and training materials. This role may also develop surveys, analyze data and compile summary report-outs. This individual will closely partner with the project team and varying change champions to drive program goals and individual behavior changes. This role may also oversee external consultants and complete other duties as assigned.
  
  The ideal candidate will be a strategic thinker and quick learner who can juggle multiple priorities, will proactively make connections with partners across the business, has good project management skills and can make decisions even when there are areas of ambiguity. This individual must also: be flexible, adapt to shifting priorities and business needs, and a collaborative team player.
  
  This opportunity is a hybrid role and will be based out of our Chicago office 3 days a week.

  Job Description

  Responsibilities :

  Conduct Impact Assessments-

  • Identify stakeholder groups that will be most impacted by the intersections of multiple people, technology and process changes
  • Facilitate the collection of impacted stakeholder group information via
  • standardized project tools / templates
  • Collect planned communications, engagements and change impacts via standardized tools / templates.
  • Map planned messaging across projects to ensure cohesive change stories to impacted stakeholder groups
  • Ensure reviewers and approvers are understood and documented to enable an efficient content distribution process (i.e., SMEs, HR, Legal, Business Leaders)

  Support Governance-

  • Provide weekly updates and escalate issues, as needed
  • Provide weekly RAG status to PM

  Develop Change and Communications Road Map-

  • Using the Change Management Center of Excellence’s existing tools / templates, develop road map based on the output of impact assessments
  • Ensure tactics support moving people through all phases of the change curve

  Enable Readiness Framework-

  • Document business change readiness criteria for the Project; include weekly update alongside RAG status for PM
  • Document mitigation strategies in the event user readiness falls behind key program milestones
  • Track progress toward change readiness criteria ensuring overall user readiness and report using a dashboard as needed

  Execute Change-

  • Draft leadership alignment, communications and training materials; coordinate reviews, revisions and approvals; partner with Customer to distribute / deliver materials
  • Assess effectiveness of Change Management plans by creating and delivering executive summary at the conclusion that captures results and continuous improvement opportunities

  Change Management Center of Excellence Responsibilities-

  • Manage the Change Management Center of Excellence SharePoint site (e.g., ensuring all materials are up to date and content is relevant)
  • Organize and facilitate four Change Management Community of Practice sessions across the organization
  • Onboard and provide direction to consultants (as needed)
  • Manage change management shared inbox
  • Manage Change Management Smart Sheet tracker and reports

  Qualifications:

  • Bachelor's Degree
  • 5+ years of relatable experience
  • Experience leading change programs required
  • Must be a team player; able to shift priorities as business needs change
  • Exceptional written and verbal communication skills
  • Advanced analytical, problem solving, and conceptual skills
  • Exceptional project management and organizational skills
  • Ability to work independently in achieving successful outcomes on all activities, ability to exercise good judgment, adapt quickly and prioritize in a fast-paced environment
  • Organized and can manage multiple projects simultaneously

  
  

  
  

  
  

  
  

  
  

  
  

  Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

  In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

• About the company

  Through all of the twists and turns of the last 100 years, ours has been a story of people putting ideas into action for the benefit of our clients. What began as a small family business in New York is now a commercial real estate company with a solid foothold across the globe, with approximately 400 offices in 70 countries employing 51,000 people. And from Silver Court in Shanghai to the Sears Tower in Chicago to all that comes next, our clients are at the center of all we do.

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