• Job Description

  Req#: 50096

  Job Details

  Level: Experienced

  Job Location: Lurie - Chicago, IL

  Position Type: Full Time

  Education Level: 4 Year Degree

  Salary Range: Undisclosed

  Travel Percentage: Up to 50%

  Description

  Are you open to a unique opportunity to work within a cozy home-like environment, supporting families of children receiving medical care, giving back each day just by doing your job? Then Ronald McDonald House Charities of Chicagoland and Northwest Indiana might be for you.

  We exist so families can get better together. Each night, we keep 172 families close to the care and resources they need through six area Ronald McDonald Houses® and three Ronald McDonald Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile® program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.

  Summary

  The Manager, Community Engagement serves as an essential member of the Community Engagement team, providing organization-wide guidance and oversight for key groups of volunteers. The Manager, Community Engagement is responsible for either volunteer groups, or for individual and auxiliary volunteers. This person identifies ways to optimize Ronald McDonald House Charities of Chicagoland & Northwest Indiana’s (RMHC-CNI) relationships with volunteers, establishes best practices and consistency for volunteer opportunities, executes centralized volunteer touchpoints, utilizes the volunteer database, and plays an integral role in the multi-faceted aspects of volunteerism throughout the organization.

  Essential Job Functions

  • Act as the initial contact for potential/inquiring volunteers by providing timely communications, explaining expectations, and detailing opportunities for involvement.
  • Execute centralized, organization-wide communication and training touchpoints for volunteers, successfully preparing them for involvement with RMHC-CNI.
  • Oversee the effective recruitment, training and management of volunteers participating in organization-wide programs.
  • Support the execution of a strategic volunteer recognition plan and manage its ongoing implementation.
  • Work with all program location teams to become an expert in each House and Family Room’s volunteer needs, as well as any unique roles and requirements.
  • Coordinate the posting and communication of volunteer opportunities on external recruitment platforms, and to outside parties.
  • Utilize the volunteer database, VolunteerHub, to track supporter involvement, process event registrations, support organization-wide data management, and provide program/impact reports.
  • Enhance the organization’s use of our volunteer software, establishing best practices to optimize the database’s use, troubleshooting issues, answering questions, pulling reports, assisting with data clean-up and ensuring its consistent utilization throughout the Chapter.
  • Identify opportunities to highlight volunteer activities in RMHC-CNI communications (ie. annual report, newsletters, social media), align with Marketing and Communications when appropriate.
  • Problem solve to implement process improvements for increased automation and efficiency, with support from the Director, Community Engagement.
  • Respond via phone and email to all inquiries regarding volunteer services in a timely and positive manner. Direct people to Director, Community Engagement as appropriate.
  • Partner with the Development team to establish processes for identifying donor prospects and create partnerships within the RMHC-CNI volunteer community.
  • Work with staff of all levels to utilize volunteers to support high-need projects and initiatives.
  • Participate in the management of volunteers at both signature and third-party events.
  • Attend community events, as needed, providing volunteer information to potential supporters.
  • Demonstrate caring and patient interpersonal skills when working with volunteers, donors, staff and families.
  • Become cross-trained at all RMHC-CNI program locations to provide operational, on-site staff support as needed.

  Qualifications

  
  

  Education and Experience An equivalent combination of education, training and experience will be considered.

  • Bachelor’s degree in psychology, nonprofit management, business administration or related field preferred.
  • Two years of relevant experience required. Nonprofit, customer service or volunteer management background preferred.
  • Volunteer experience preferred.
  • Experience utilizing a CRM or other database preferred.

  Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

  • Must be a self-starter with the ability to multitask and function effectively under pressure.
  • Ability to establish and maintain effective relationships with staff, employees, and the public; ability to represent RMHC-CNI effectively both verbally and in written form.
  • Ability to work independently and initiate solutions to problems.
  • Must exhibit good organization and planning, and be able to provide direction and support.
  • Proven time management, prioritization and organizational skills to handle a high volume of volunteer inquiries and requests.
  • Experience managing multiple projects concurrently, demonstrating a sense of urgency, being results and detail orientated, and meeting deadlines.
  • Effective communication, writing and grammar skills, paying great attention to detail.

  • Proficient with Microsoft Word and Excel, Google Docs and Google Calendar, and publishing programs. Experience using a volunteer database or software preferred.
  • Compassionate and caring individual, aligned to our mission and standard of care.
  • Flexibility to work irregular hours, weekends and evenings as needed.

  Work Environment Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

  • Exposed to moderate noise levels
  • Frequent interruptions, ability to multitask key.
  • Regular and predictable attendance is required.
  • Ability to travel throughout Chicagoland area is required.

  Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Light sedentary office work. Frequently required to sit
  • Able to travel between Chicagoland RMHC-CNI program locations and other meeting/event sites via personal vehicle or similar.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
  • Must be physically capable of carrying 35 lbs.

• About the company

  Housing, support, and community so families with sick children can heal together. With the help of dedicated volunteers and generous donors, we create places of healing and hope.

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