Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Working on the Crew Scheduling Team within the Integrated Operations Division.
• Collaborating and Managing the Vendor who supports the Hotel and Transportation needs for our Crew members within the operation on a real-time, 24/7 basis.

What you'll do

• Oversees the day-to-day Hotel/Limo operation for both Pilots and Flight Attendants for all American Airlines flights.
• Manage day of extra room “Hard block” Hotel requests and usage tracking
• Monitor all SLAs and work with Procurement on contractual accountability.
• Identify and implement methods to increase/improve performance.
• Develop and enhance the working relationship with Vendors
• Ensure all internal audit requirements are followed and accountable for compliance.
• Review staffing requirements and schedules with Vendor to ensure adjustments are made as needed.
• Responsible for managing a multi-million-dollar crew hotel budget and partnering with the IOC team and our vendor to improve data, processes, implement new technology and help us improve efficiencies in this area.
• Address all crew grievances and work with Compliance, Labor, and Crew Comp
• Coordinates extensively with the Scheduling team, Flight, Flight Service, Dispatch, Crew Planning and Crew Resources in the operation of the airline.
• Make analytically sound decisions in a fast-paced changing environment.
• Motivates team to develop continuous improvement processes and better internal customer experience.
• Ability to work rotating shifts, including some weekends.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 5 years management experience
• Previous experience working with organized labor groups preferred.
• Knowledge of company policies and procedures and functional automation applications

Preferred Qualifications- Education & Prior Job Experience

• Consensus building and negotiating skills.
• Project coordination and/ or management skills
• Experience in data analysis and change management.
• Aviation industry knowledge

Skills, Licenses & Certifications

• Intermediate skill level required in all Microsoft Office applications as well as Sabre.
• In-depth knowledge of the regulatory rules affecting crew schedules, including a working knowledge of the APA and APFA collective bargaining agreements a plus.
• Ability to manage multiple projects and consistently meet critical contractual deadlines.
• Ability to work under pressure, perform independently and work well with other members of the team.
• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Demonstrated abstract reasoning and critical thinking skills, ability to effectively analyze detailed information, must enjoy solving complex puzzles.
• Strong attention to detail, organization, and time management skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.