JOB SUMMARY

U.S. & Canada Crisis Communications supports Crisis Communications needs for 5,800+ hotels in the U.S. and Canada, both managed and franchised. This small team provides media relations and other external communications guidance, resources, tools and training to mitigate reputational risk during critical issues and crises. The Manager, U.S. & Canada Crisis Communications supports the work of the department through incident logging, conducting research (including media research as well as internally liaising with other departments to gather information), monitoring media and social media, creating media reports, assisting with the development of communications toolkits and training resources, and maintaining department records and systems. This role reports to the Senior Director, U.S. and Canada Crisis Communications.

CANDIDATE PROFILE

Education, Experience and Skills

• College / University degree in Liberal Arts or Business Communications.

• 2+ years of relevant professional experience in communications.

• Knowledge of media relations and / or internal/corporate/employee communications.

• Clear written and verbal communication skills.

• Demonstrated project management, time management and organizational skills.

• Strong experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook,Teams).

• Familiarity with media and social media tracking services, such as Cision and Sprinklr, a plus.

• Experience conducting research on social media platforms, including X, Instagram and Facebook.

• Comfortable working both independently and as part of a team.

• Experience collaborating with a variety of stakeholders to support business initiatives.

• Sound professional judgement; high degree of discretion; calm under pressure.

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CORE WORK ACTIVITIES

• Maintains department records of issues reported (“logging”), and action steps taken by department to manage incidents.

• Conducts research to inform department strategies.

• Creates media reports re: hotel, market or industry issues to inform department strategies, and also to update senior leadership.

• As guided by Senior Director, compiles resources to support hotel stakeholders in a timely manner.

• Assists with scheduling and administering cross-discipline crisis team calls.

• Supports development of new crisis communications toolkits and trainings for GMs and other department stakeholders.

• Maintains and updates department resources, including Crisis Communications toolkits, training resources, department protocols and contact lists.

• Champions excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and stakeholder engagement.

• After-hours calls/meetings may be occasionally required based on business needs.

• Performs other duties as required to meet business needs.

• Occasional travel may be required.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships -Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

California Applicants Only: The salary range for this position is $64,480.00 to $131,705.00 annually.

Colorado Applicants Only: The salary range for this position is $61,613.00 to $119,734.00 annually.

New York Applicants Only: The salary range for this position is $61,613.00 to $131,705.00 annually.

Washington Applicants Only: The salary range for this position is $65,478.40 to $131,705.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.