Performance Food Group
Manager, Customer Service-Office Supply
This job is now closed
Job Description
- Req#: 119296BR
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
- Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
- Demonstrates a strong service quality commitment through personal example and ensures all employees understand their individual roles in meeting or exceeding internal and external customer expectations.
- Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
- Works closely with other employees/managers to resolve problems and effectively meet the customer’s needs.
- Uses the computer system to its fullest extent to provide customers with accessible information, properly pays customer payments, and runs query reports. Recommends system enhancements and/or improvements as appropriate.
- Supports the successful achievement of all assigned sales and gross profit objectives.
- Provides appropriate motivation, incentives and environment for Customer Service Representatives (CSRs) to excel.
- Performs other related duties as assigned.
Company Description
Vistar customers are everywhere people work, play, and shop. Vistar is America’s leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what’s right, and giving back to the communities they serve.Job Description
We Deliver the Goods:
Responsible for the management of the Customer Service department, ensuring that customers and Account Managers receive prompt, courteous and accurate service. Manages assigned staff to meet customer needs and enhance customer relationships. Supports sales initiatives that enhance operating company profitability. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.
Position Responsibilities:Benefits
Compensation
75,000
Required Qualifications
Required Education: High School Diploma/GED or Equivalent Experience
Required Experience: 4 - 6 Years
Previous customer service, warehouse experience. retail and/or cash and carry, sales or Team lead or supervisory experience.Preferred Qualifications
Preferred Education: Bachelors
Preferred Experience:
6 - 10 Years
Previous customer service, warehouse, or retail, and/or cash and carry sales experience within the foodservice industry.
Supervisory experience.
Preferred Professional Certification(s): Customer Relationship Management (CRM), Customer Service Manager (CSMC), and/or Customer Service Management (CSM) certificate.Division
VISTAR
Job Category
Sales
Req Number
119296BR
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Address Line 1
115 E Crossroads Pkwy Suite B
State
Illinois
Location
Vistar-Illinois (1005)
About the company
As the parent company to a leading family of foodservice distributors, Performance Food Group delivers food and food-related products to more than 150,000 independent and national chain restaurants, quick-service eateries, pizzerias, theaters, schools,...
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