Orlando International Airport
Manager, Customer Service
This job is now closed
Job Description
- Req#: req1016
- Bachelor Degree in Aviation Management, Business Administration, Hospitality and Tourism or related field, and six (6) years’ experience in airport customer services environment with three (3) of those years working at a medium to large hub airport, or an equivalent combination of education, training and experience.
- Excellent oral and written communication.
- Ability to analyze and interpret customer service issues, problem solve, and reach satisfactory resolution.
- Knowledge of airport and Aviation Authority’s structure, goals and objectives.
- A team player who easily builds relationships with internal and external customers.
- Ability to keep abreast of customer service principles and industry Best Practices to support delivery of the Orlando Experience®.
- Excellent organizational skills and a natural multitasker.
- Demonstrated ability to effectively manage and motivate staff.
- Demonstrated ability to make decisions and resolve problems using established methods and procedures.
- Must always represent the Aviation Authority in a professional and courteous manner.
- Proficient in Microsoft office applications, Oracle desired.
- A second language is desirable
- Valid Florida driver’s license
- Paid Vacation, Holidays, Sick and Personal Leave Days
- Retirement Plan with Company Match
- Health, Dental and Vision Insurance
- Wellness Programs
- Short Term Disability Plan, Long Term Disability Plan and Life Insurance
- Education Reimbursement (Full-time Employees Only)
- Hybrid Work Schedule (for applicable positions)
- Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour
POSITION: Manager, Customer Service
DEPARTMENT: Customer Experience
SALARY: up to $91,894.40 annual salary
LEVEL: L29
CLOSING DATE: Friday, April 19, 2024
We are the Orlando International Airport! The Greater Orlando Aviation Authority (GOAA) operates OIA and the Orlando Executive Airport. Our airport is a world-class facility serving more than 55 million guests each year and growing. Orlando International Airport (OIA) is the largest airport in Florida, the 9th busiest in the United States and the 17th in the world ranked by the number of passengers in 2022 according to Airports Council International North America (ACI). The airport serves as a significant transportation resource, catalyst and hub in the State of Florida.
We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below).
POSITION SUMMARY:
Manage Customer Service for the Greater Orlando Aviation Authority (Aviation Authority) including the Customer Service Ambassador program, customer-facing functions, and related customer service initiatives to exceed the expectations of our guests.
MINIMUM REQUIREMENTS:
BENEFITS:
The Greater Orlando Aviation Authority offers a comprehensive benefits package.About the company
Orlando International Airport is a major public airport located 6 miles southeast of Downtown Orlando, Florida.
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