Procore Technologies
Manager, Customer Support
6 days agoWhat's your preference?
Job Description
- Req#: R0015840
Employer Industry: Construction Management Software
Why consider this job opportunity:
- Salary up to $110,000
- Eligible for bonus incentive compensation
- Opportunity for career advancement and professional development
- Work remotely from anywhere in the U.S.
- Comprehensive benefits package, including generous paid time off and healthcare coverage
- Supportive and inclusive company culture that encourages innovation and ownership
What to Expect (Job Responsibilities):
- Manage, motivate, and develop a team of 10-15 Customer Support Representatives to ensure optimal issue resolution for customers
- Collaborate with various levels of the organization to enhance customer success and drive Procore's market leadership
- Coach team members to help achieve their personal and professional goals
- Manage customer escalations to foster positive interactions and referenceable customers
- Analyze customer data to inform decisions regarding team structure, programming, and staffing
What is Required (Qualifications):
- Bachelor's degree or equivalent preferred
- 3+ years of experience in a SaaS environment and 3+ years of experience managing support services or a call center
- Experience with ticketing systems (Salesforce, Service Cloud, Desk, etc.)
- Proven ability to lead independently and adapt management style to organizational changes
- Strong communication skills with the ability to convey messages to diverse stakeholders
How to Stand Out (Preferred Qualifications):
- Experience operating and delivering results in a customer support environment
- Highly organized and detail-oriented with strategic planning capabilities
- Acute business acumen and understanding of organizational challenges
- Ability to successfully lead and empower diverse and inclusive teams
#ConstructionManagement #CustomerSupport #RemoteWork #CareerGrowth #InclusiveWorkplaceAbout the company
Procore Technologies is an American construction management software as a service company founded in 2002, with headquarters in Carpinteria, California.
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