• Job Description

  Req#: 2402082

  Job Description:

  Role Title: Manager, Digital Librarian (L09)

  Company Overview:
  

  Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

  • We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.
  • We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

  
  Organization Overview:

  Performance Marketing India team works closely with the marketing team in the US to support a wide range of marketing activities, including campaign operations, creative services, project tracking, compliance, and vendor management. The team is involved in every step of the process, from customer acquisition to providing marketing offers and regular updates to keep customers engaged with Synchrony.

  Role Summary/Purpose:

  Synchrony is continuing to build a world class Marketing Organization committed to driving results with our retail and payments partners while also delivering leading customer experiences. Within our Growth Organization, our Document and Content Management Team oversees the centralized assembly of disclosures, collateral creation, and the storing of digital assets.

  Are you passionate about Digital Asset Management and Organizing Assets? Would you enjoy being part of a team responsible for increasing brand control, improving productivity, and being the hub for all of Synchrony’s digital assets?

  The Digital Asset Management (DAM) Librarian is an exceptionally detail-oriented and organized thinker and responsible for the curation, organization, documentation, preservation, and management of all digital assets within the (DAM) platform.

  Essential Responsibilities:

  • Manage ingestion, metadata tagging and cataloging of assets across multiple business platforms

  • Audit assets, metadata, and DAM workflows – including flagging of assets for correction

  • Support internal and external users uploads, replace and/or archive digital assets

  • Maintain accurate procedures and records for the system and role

  • Develop and maintain user education and training documentation

  • Collaborate with DAM Leader to report on any key performance indicators

  • Participate in governance of the DAM, including supporting activities to optimize search/filtering functionality

  • Act as a DAM ambassador, including onboarding of new users

  • Monitor content quality and troubleshoot workflows

  • Develop standard reports and summarize trends for asset usage, adoption, and delivery

  • Continuously ensure the DAM delivers value to the Synchrony enterprise

  Qualifications/Requirements:

  • Bachelor's degree with 2+ years of Experience in computer science, Information Services, Information Technology or in lieu of a degree 4+ Years of Experience

  • 2+ years professional DAM experience in high-volume environment, with strong knowledge of DAM systems

  • 2+ years of experience with metadata, taxonomy, cataloging, asset conversion, asset migration and bulk uploading of digital assets

  Desired Characteristics:

  • Highly organized, extremely detail oriented, results focused and innovative thinker

  • Ability to apply a methodically consistent approach to repetitive tasks

  • Excellent understanding of Digital asset Management including metadata management, tagging, taxonomy and governance

  • Experience with Adobe creative suite, InDesign, Photoshop and Illustrator

  • Knowledge with different file formats used in the creative process of digital assets (print, digital, video and audio)

  • Strong skills and experience working in Excel

  • Effective at meeting deadlines, adjusting priorities, and working on multiple projects simultaneously

  • Ability to work independently and collaboratively in a fast-paced environment

  • Excellent written and verbal communication skills

  • Prior work experience supporting Marketing functions in the Financial Services Industry

  • Experience training other users on a DAM platform

  • Ability to simultaneously work on multiple high-profile project deliverables

  • Bachelor’s Degree in Computer Science, Information Services, Information Technology

  • Working knowledge of Agile methodologies

  • Strong problem solving, analysis and reporting skills

  Eligibility Criteria:

  Bachelor's degree with 2+ years of Experience in computer science, Information Services, Information Technology or in lieu of a degree 4+ Years of Experience

  Work Timings:

  This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply

  periodically due to business needs. Please discuss this with the hiring manager for more details.

  For Internal Applicants:

  • Understand the criteria or mandatory skills required for the role, before applying.

  • Inform your Manager or HRM before applying for any role on Workday.

  • Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory

  • to upload your updated resume (Word or PDF format)

  • Must not be any corrective action plan (First Formal/Final Formal, PIP)

  • L4 - L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

  • L8 - L9 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

  • Level 4+ employees can apply

  Grade/Level: 09

  Job Family Group:

  Marketing

• About the company

  Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.

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