You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Real Estate and Workplace Experience (GREWE) is the global team at Amex that is responsible for the full lifecycle of planning, execution and operations of Amex offices globally. GREWE supports over 65,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices and airport lounges. The sites may be owned, leased or be occupied through a serviced space arrangement.

Amex treats Real Estate as a company asset, centrally managed, decisioned and budgeted at the highest segment results P&L. GREWE has global financial responsibility for Real Estate and is part of the broader Global Services Group (GSG) organization which delivers critical shared services to colleagues across the entire enterprise.

We work in close collaboration with stakeholders in Colleague Experience Group (CEG), American Express Technology (AET), Global Security (GS) as well as rely extensively on our network of vendor partners to deliver a safe, productive and desirable work environment for all the Amex business units and users that work in our offices.

GREWE Goals

• GREWE seeks to be a proactive and flexible enterprise function supporting Amex growth and colleague experience. The entire team is focused on delivering against the following common goals that are linked to specific initiatives and metrics across different regions and functions within the team:
• Proactively enable long term enterprise growth and profitability
• Be the workplace of choice in all markets and across all functions
• Continuously improve delivery efficiency, flexibility and speed
• Build and manage the best team as one GREWE (including our vendor partners)
• Consistently manage compliance, fiscal performance, risk and safety globally

Culture

At Amex, employees view each other as colleagues – part of the same team, striving to deliver the brand promise to customers and each other every day. Individual performance is essential and valued, but never at the expense of the team. Amex is a diverse and inclusive company and serves diverse customers. Amex believes it is a better company when employees feel included, valued and able to trust colleagues who respect each other for who they are and what they contribute to the collective success. The GREWE team believes that the workplace reflects and shapes Amex culture. Through our products and services, we continuously foster the Amex brand, culture and values across all our diverse regions.

Amex Bangalore and non Gurugram offices Operations

Amex has 25,000 colleagues and contractors housed in 1.3 Mn sft in multiple buildings across India region. The largest locations are Gurugram, and Bangalore. Many other small sales offices are also located across other major cities in the country. Some offices support multiple critical global functions on a 24x7 basis. The selected candidate will be responsible for Bangalore and other non-Gurugram (eg. Mumbai, Pune, Chennai, Delhi) locations. This position will be an on-site one.

Specific functions provided by FM - GREWE in these offices include:

• Hard Services (facilities management FM)

o Overall Facilities Management

o Janitorial

o Moves/ Adds / Changes

o Repairs and maintenance

o Parking (where applicable)

o Engineering services

§ HVAC

§ Electrical

§ Plumbing

§ Other infrastructural services

• Soft Services

o Housekeeping (including special amenities like kitchen

o Stakeholder management (internal) – coordination with GREWE stakeholders like Workplace Experience (WPE), Technology (IT), Procurement (GSM) etc.

o Stakeholder management (external) – Landlords, vendors, co-tenants

o Leadership presentations

o Data collection, consolidation and trend analysis

Overall, GREWE is also responsible for the delivery of capital projects, relationship management and leasing transactions that are necessary to support the continued growth of Amex businesses in India.

Job Description

Reporting to the GREWE Director, Facility Management (India), this role will be responsible for managing day to day FM operations at multiple sites across India and also maintain relationships with various internal and external stakeholders. S/he will be a key stakeholder within all aspects of the real estate management lifecycle for the facilities that American Express employees currently occupy or will occupy (new Sites) across the India.

To ensure seamless delivery of various FM activities, s/he collaborates closely with other GREWE functions (Workplace experience, Transportation, Relationship Lead etc.), and other Amex-internal stakeholders like CEG (medical, benefits, etc.), Global Security Services, Regulatory Agencies etc. The success of this role is measured through employee satisfaction surveys, user feedback, reduction in operational risk for GREWE and proactivity in service delivery and planning.

While the responsibility to provide a safe, secure and productive workplace that meets all necessary regulatory requirements is a given, s/he may need a service excellence and hospitality mindset to drive the GREWE goal of making Amex the “workplace of choice” for all our businesses and colleagues in every market. Innovations and improvements to enhance the FM operations will need to be locally relevant while furthering the global Amex culture and brand. S/he will also need to have rigorous analytical and financial skills to drive creative solutions that focus on value generation and running operations in an optimal and colleague-centric manner.

Responsibilities of the role will include, but not be limited to the following:

• Run the FM operations for multiple sites – ranging from small offices to large multi-floor offices (some of them remotely)
• Responsible for running risk-free operations with regard to various infrastructural systems like HVAC, electrical, plumbing
• Co-ordinate with landlords for risk-free operations of Landlord owned infrastructural systems (like lifts, chillers and other common area amenities)
• Ensure 100% regulatory compliance with respect to various building-related and office related laws/byelaws.
• Support Workplace Experience team in various colleague related activities – and take lead as per requirements
• Have a continuous dialogue with various business leaders and maintain a working relationship with them so as to anticipate and optimize their requirements
• Define, plan, implement, measure and improve GREWE offerings while balancing enterprise objectives, GREWE resources and BU requirements.
• Support various data related initiatives – and ensure that all FM related data is collected and analyzed for optimization.
• Support global and lead local ESG related initiatives.
• Bring new ideas and innovation to current processes and solutions.
• Deliver an exceptional customer and colleague experience.

Qualifications:

• Minimum 10 years of experience with Facility Management responsibilities. Ideally with a prominent real estate / corporate / or leading global firm
• College degree in Engineering or Real Estate desirable.
• Strong technical skills and ability to clearly communicate and present on larger forums
• Strong communication skills and the ability to communicate effectively at all levels and influence others. Excellent written and spoken English competency. Additional Kannada languages is beneficial
• Strong working knowledge of Excel, Word and PowerPoint with the ability to break down complex ideas into understandable and actionable messages and executive presentations
• Analytical ability to compile, analyze and draw conclusions about FM-related data real estate requirements from multiple data sources balancing potentially conflicting needs and customer asks
• Highly collaborative, balancing multiple internal stakeholders and external parties such as vendors, landlords and other service providers
• Comfortable working in multi-tasking environment with multiple stakeholders, situational ambiguity, complexity and need for change management
• Knowledge and experience of budget and finance management, including capital planning, accrual and forecasting processes, analysis of risks and opportunities is required
• Proactive self-starter, analytical, numerate, tenacious with the ability to work under own initiative as the position has a high level of autonomy.
• Strong work ethic, uncompromising integrity and hands-on approach to business that respects individuals at all levels and does not hesitate to pitch-in and do what is necessary

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.