• Job Description

  Req#: 4978898

  The Jacksonville Public Library is actively seeking a Manager for Branch Services. This position reports to the Deputy Chief Librarian for Public Services and is responsible for developing and cultivating the leadership and managerial capabilities of the managerial staff of multiple branch locations. In cooperation with members of the Public Services Leadership Team, develops service models and standards that integrate with branch and outreach services. The Manager for Branch Services is responsible for establishing and achieving goals and targets for individual units within the region that are consistent with Library-wide goals, strategies, and objectives. Acts as primary organizational development officer for assigned region. As a member of the Senior Leadership Team, the Manager for Branch Services participates in strategic planning, organizational development, and the formulation of public service policy and procedures.

  
  Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!
  
  Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition, to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

  Primary r esponsibilities include the following:

  • Serves as an active member of the Senior Leadership Team (SLT) to develop, drive, and monitor the Library's overall strategy, tactical objectives, and resource deployment in order to achieve the Library's vision.
  • Leads the region's management team in the ongoing development, monitoring, and execution of the public services philosophy and staffing model; implements succession planning for all areas within scope of influence.
  • Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.
  • Fosters teamwork and staff collaboration across multiple units. Employs self-motivation, innovation, and vision while effectively managing the process of designing, promoting, and delivering services.
  • Works in collaboration with senior leaders and staff in the development and implementation of policy and procedure.
  • Represents the library at community meetings and events, sharing information with customers and citizens about library resources and services.
  • Effectively presents information and concepts in a variety of formal settings – one on one, group, peers, direct reports, etc.
  • Prepares budget requests consistent with strategic and annual plans and monitors programmatic and fiscal progress to ensure best-in-class results.
  • Assesses vacancies with the region and guides managers in the recruitment, hiring, and training processes.
  • Schedules, assigns, monitors, reviews, and evaluates the work of assigned staff.
  • Communicates clear direction, manages for results, and leads organizational change efforts within the region and across the organization.
  • Assigns responsibility, takes corrective action, demonstrates leadership while inspiring, developing and evaluating employee performance.
  • Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.
  • Works with diverse populations to provide services in a non-judgmental and non-discriminatory manner.
  • Serves as essential personnel during declared emergency.
  • Performs related work as required.

  Position Requirements:

  • A Bachelor’s from an accredited institution and

  • Four (4) years of proven, progressively responsible management/decision-making positions in library environments.

  • Must understand and demonstrate knowledge of the trends and best practices in public librarianship and customer service.

  
  

  Preferred:

  • A Master’s Degree in Library Science from an ALA accredited program is preferred.

  
  

  Preferred Attributes:

  • Future-oriented, can articulate a vision of possibilities and the likelihoods of their success. Has broad knowledge and perspective.
  • Experience with managing or guiding innovative solutions from idea generation and planning stages through implementation.
  • Highly skilled at developing staff at all levels. Able to foster succession planning strategies that allow assigned team members to reach or exceed potential.
  • Ability to inspire and motivate entire units of the organization, and to communicate a compelling and inspired vision.
  • Adeptly manages change, comfortably shifts gears, and manages risk and uncertainty. Decisive and action oriented without having the total picture.
  • Adaptive and responsive management style with triage skills to quickly prioritize tasks.
  • Strong analytical, conceptual and communication skills that foster a creative approach to balancing risk and reward in problem-solving.
  • Ability to relate well and build appropriate rapport and relationships with a variety of people in all levels of the organization, as well as people outside the organization.
  • Addresses and resolves conflict equitably, seeking common ground and cooperation when possible.
  • Skilled at reading situations quickly and focusing attention to gain understanding of conflict situations and prompt results.
  • Uses diplomacy and tact and can diffuse even high-tension situations comfortably.

  
  License/Certification/Registration:

  • A valid driver's license is required prior to application and must be maintained.

  • Must qualify prior to application, obtain, and maintain during employment a City of Jacksonville Public Driver Certification.

  A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

  The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “info@governmentjobs.com” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

  Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

  If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

  If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

  Florida Department of Veterans Affairs

  Attention: Veterans’ Preference Coordinator

  11351 Ulmerton Road, Suite 311-K

  Largo, FL 33778-1630

  Email: VeteransPreference@fdva.state.fl.us

• About the company

  If you're looking for more information on the City of Jacksonville, Florida, visit our official website at www.coj.net.

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