• Job Description

  Req#: 70338

  Location: Charlotte/Douglas Intl Apt (CLT-TRML)
  Additional Locations: None
  Requisition ID: 70338

  Intro

  Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

  Why you'll love this job

  • This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
  • Responsible for leading a group of management and support staff responsible for all aspects of Customer Operations planning.
    

  What you'll do

  • Serves as a planning and analytical leader for the 3rd largest airline hub in the world.
  • Leads deeper understanding of operational environment and develops improvement initiatives.
  • Drives root cause analysis to identify challenges with baggage performance, on time performance, operational readiness, resource deployment issues, etc.
  • Partners with headquarters to thoroughly analyze schedules, forecasts, resource models and performance goals.
  • Partners with finance to ensure alignment with the budgets and forecasts.
  • Leads development and delivery of resource need justifications (5 pts.), ensures hub is resources. optimally for headcount, leadership, ground equipment, etc.
  • Acts as a comptroller for the hub, ensuring cost efficiencies and cost controls.
  • Develops strategies to engage the frontline team through analytical story telling.
  • Leads passenger and bags forecasting to develop processes and plans.
    

  All you'll need for success

  Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree or equivalent experience
  • 5 years of business, operational, and financial background with experience in data analysis, operational analysis, manpower planning, financial analysis, forecasting, etc.

  Preferred Qualifications- Education & Prior Job Experience

  • Ability to extract data from the databases, SQL
  • Degree in finance, engineering or an analytical discipline

  Skills, Licenses & Certifications

  • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
  • Ability to develop, lead and motivate employees.
  • Ability to build relationships with operational leadership as well as headquarters.
  • Ability to identify opportunities for improvement as well as having prior success in implementing strategic initiatives.
  • Strong presentation, organization and planning skills.
  • Ability to develop compelling business cases.
  • Strong leadership and interpersonal skills

  What you'll get

  Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

  Feel free to be yourself at American

  From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
  
  Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

  Additional Locations: None
  Requisition ID: 70338

• About the company

  American Airlines Group Inc. is an American publicly traded airline holding company headquartered in Fort Worth, Texas.

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