Client Service

• Provide HR supported technology to the Sask Polytech community to support and enhance the operations of the organization. This includes all areas of the HR division (HR Advisory Service, Health, Safety, Security and Environment, HR Strategy and Employee Relations). The ability to bring commonality in design and administration to the delivery of diverse and complex requirements within our organization is a key responsibility of this position. Optimization of technology to maximize value output and services is also required.
• Designing and developing the strategic HR analytics environment and delivering meaningful analytics to support leaders across the organization is a significant responsibility. With this responsibility comes the need to share the techniques to arrive at meaningful analytics within the team, share the output of the intellectual investment with others and understand and move forward on opportunities as the business grows in our HR analytical prowess. Leading this will be transformational to the support HR as a division provides to the organization.
• Seeing the human in our resources and understanding the data available to provide meaningful client service to our organization is paramount in this role. Capturing meaningful data to support exceptional client service is the root of our philosophy. Our goal is to help clients use data to effectively support and understand our business environment.
• Provide Sask Polytech employees transparent and seamless access to HR-related information and services.
• Lead a client service standards model to ensure the provision of timely, effective and consistent client service to clients.
• Participate and collaborate to assist in developing and maintaining effective HR service practices within Sask Polytech.
• Participate in client meetings to understand how to best serve and support their needs and strategic priorities now and into the future.

Systems Management and Data Stewardship

• Stewardship of data comes when data is used to bridge to support clients business problems. By listening, understanding, defining and capturing data solutions to support business decision making, data and stewardship of data become the levers to strong business and decisions making processes.
• Document, review and maintain clear HR protocols, guidelines and records management procedures to ensure the consistent and accurate collection, retention and reporting of data, incorporating privacy and best practices in our HR operations.
• Analyze, synthesize and identify trends in data stewardship and data management to assist in operational and institutional planning processes.
• Ensure systems alignment and data management adhere to the institutional business requirements such as collective agreements and relevant legislation.
• Collaborate on the development and implementation of progressive human resources policies and programs.
• Manage HR operating and reporting budget areas.

Relationship Management

• Foster partnerships and positive, solution-oriented working relationships with the human resources team.
• Work closely with the HR program development, health and safety, and employee relations teams to ensure an understanding of the service delivery implications in the implementation of programs, systems and processes.
• Develop and maintain relationships with internal and external stakeholders.

People Management Ensure a positive, diverse and inclusive work and learning environment.

• Plan and manage the development of human resource assistants and HRS analysts.
• Coach and advise on front-line operational issues and HR processes/practices.
• Ensure the effective use of human resource policies and practices including recruiting, selecting, training, developing, motivating and evaluating of employees.
• Address people management issues within the team in a timely manner while ensuring compliance with the Sask Polytech policies and current HR practices.

Strategic Planning

• Manage the implementation of the integrated HR advisory services strategy as it relates to HRS functions to ensure services are accessible, consistent and proactive.
• Assist the director, HR advisory services in planning and implementing overall strategic initiatives with a focus on service delivery and data-based decision making.
• Develop key performance indicators and service standards for the portfolio and monitor and report on progress against these indicators.
• Develop dashboard and key reporting tools for Sask Polytech management and executive teams to effectively execute and navigate their human resource requirements.