Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

• Work-life flexibility
• Hybrid work environment
• One time allowance to set up your office for remote first employees
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts

*subject to employment agreement

Job Summary:

As an Internal Communication Manager, you will work with a team to plan and implement high-quality, proactive, and impactful communications to employees and leaders across the organization.

What you'll be doing:

Strategic communications planning & consulting

• Working with internal clients, developing, coordinating and executing internal communications plans to support projects and initiatives.
• Assess, develop, and deliver innovative communication solutions to support project/initiative needs and successful outcomes.
• Ensure alignment in communications plans and tactics with Central 1's purpose, values, and corporate strategy.
• In collaboration with internal communications team members and other stakeholders, lead Central 1's internal communications annual strategy development.

Effective communication channel delivery

• Write, edit, and publish engaging, outcome-focused content to support project goals and Central 1's overall employee communications strategies.
• Collaborate with internal communications team members to create and deliver quarterly employee Townhall and C1 Connect events as well as other live sessions to effectively communicate information to employees, supporting overall employee engagement, including event promotions, virtual meeting logistics, working with senior leaders to develop presentations and speaking notes where required.
• Participate in and lead projects and initiatives to improve Central 1's internal communications program and channels.
  

Continuous improvement

• Incorporate measurable, outcome-focused objectives and evaluation into all communications plans and projects, bringing learnings and discoveries into plans and projects.
• Develop and support opportunities for employee feedback, dialogue, and listening through pulse checks, intel meetings, focus groups, surveys, employee online forum and informal channels.
• On an ongoing basis, strive for innovation and process improvement to deliver high-quality communications that drive employee engagement continuously.
• Stay abreast of new and developing communication practices/trends; assess value and identify how they could be incorporated into the current environment.
  

Leadership & collaboration

• Incorporate Central 1's values (Eyes Forward, Sharp Minds, Heads Together & Hearts Aligned) in your work, relationships with colleagues and overall support of Central 1's purpose, strategy and priorities.
• Provide coaching to team members and other Central 1 colleagues to support overall team cohesion and continuous improvement.
• This role may also require people management and / or mentorship."

What you'll have:

• A Bachelor's degree or diploma in Communications or a related discipline such as English or a Certificate Program in Applied Communications or Journalism.
• SCMP or CMP certification, APR or ABC accreditation is considered an asset.
• 6+ of progressively senior experience in communications roles. Experience within the credit union/financial services industry is an asset.
• Demonstrated ability to develop and implement strategic communication plans focused on business goals and outcomes for the organization.
• Advanced writing skills, including editing, copyediting, speechwriting and writing for multiple communication channels and platforms.
• Strategic mindset with the ability to connect work to business goals, meaningful outcomes, measurable objectives and audience needs
• Strong relationship management skills are required to manage, coordinate, and integrate input and feedback from a diverse range of internal stakeholders and clients across all levels of the organization.
• Innovative and creative problem solver who looks to evolve approaches based on Central 1's business goals, strategy and desired outcomes.
• Possesses excellent judgment, with strict adherence to confidentiality requirements and the utmost professionalism in all situations.
• Organization, planning and time-management skills are essential, along with the ability to manage competing priorities
• Ability to work autonomously as well as to collaborate with colleagues and internal clients to drive results
• Ability to analyze situations objectively applying advanced ciritcal thinking skills to make an optimal decision.
• Ability to influence others, drive a project to completion and support the business in strategic communication content and delivery.

#LI-Hybrid

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome of all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.