• Job Description

  Req#: 24008742

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  The International Premium Products & Benefits team, within the ICS COE, is responsible for delivering and enabling transformational growth opportunities through expertise and solutions for our customers, our markets and our partners. We do this by delivering best-in-class premium products, capabilities, customer experiences and partnerships to drive revenue growth and margin expansion.

  Reporting to the Director of International Loyalty, this Manager will collaborate with ICS market teams, Product, Digital & Analytics, and Loyalty enterprise-wide functions to define and implement the long-term loyalty strategy for both Consumer and Commercial across our 20+ International proprietary markets.

  Responsibilities will include defining and leading large scale, multi-market Loyalty initiatives as part of the Loyalty Transformation agenda, including ideation, test-and-learn, and go-to-market delivery to drive impactful and seamless customer experiences/value whilst driving sustainable economics, as well as proactively identifying incremental, business relevant opportunities.

  In addition, the role requires an individual that is customer centric and has experience in optimising customer journeys through digital channels, has previous experience in leading & working with external Marketing & Research agencies, and is an excellent collaborator that can effectively navigate cross functional teams.

  Required Skills

  • Experience acting as PMO for large-scale business-focused projects with Tech, Marketing and Operational linkages
  • Ability to make the complex simple - provide clarity & visibility into complex technical projects
  • Strategic thought leadership, with an ability to learn quickly, “connect the dots”, influence, drive results and consult to stakeholders at all levels
  • Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural team environment
  • Ability to adapt to evolving priorities and work environment – demonstrates flexibility and openness to changing circumstance
  • Strong analytical and business management skills and ability to leverage data to drive business decisions
  • Understanding of card and Loyalty economics
  • Awareness of the external loyalty & benefits competitive landscape and local market trends
  • Excellent communication, influencing and presentation skills, with a strong sense of personal excellence and accountability
  • Global/International experience and mind-set
  • Passion for loyalty with excellent written and verbal communication skills

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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