• Job Description

  Req#: 352

  Manager, IT Services

  Alberta University of the Arts, 1407 14 Avenue NW, Calgary, Alberta, Canada Req #352

  Monday, September 23, 2024

  Do you believe in the power of ideas, possibility, and in building community?

  Alberta University of the Arts (AUArts) is looking for a Manager, IT Services who will lead the technical service team within a service leadership model.

  The Alberta University of the Arts is one of only four major art, craft and design focused Universities in Canada. Our internationally recognized programs and state-of-the-art facilities offer our 1,100 students a hands-on, studio-based education that leads to a Bachelor of Fine Arts, a Bachelor of Design, and an MFA in Craft Media. AUArts has deep roots in Calgary’s creative community and our alumni have had an impact on creativity around the world. Alberta University of the Arts will be celebrating its centennial in 2026.

  This is a full-time permanent position starting as soon as possible. Hours of work are 35 hours per week, 7 hours per day.

  Why AUArts?

  AUArts is a community of thinkers, shapers, makers, and risk takers. We are students, faculty, staff, and alumni rich in diversity of culture and thought, challenged to fearlessly explore what moves us, drives us, and implores us to see the world differently.

  Alberta University of the Arts (AUArts) is situated on the ancestral land of the Siksikaitsitapi - Blackfoot Confederacy which includes the Siksika, Kainai, Piikani Nations and the shared territories of the Tsuut’ina Nation as well as the Iyarhe Nakoda-Stoney which includes Bearspaw, Chiniki, Good Stoney Nations and also the home of the Métis Nation of District 5 and 6. The City of Calgary has long been called Moh’kins’tsis by the Siksikaitsitapi, Guts’ists’i by the Tsuut’ina, and Wîchîspa by the Nakoda.

  The Opportunity

  Competition #2425-SE-MP-08

  Reporting to the Chief Information Officer, the Manager, IT Services, leads the development and implementation of short- and long-term goals for technical service supports within a service leadership model that facilitates the AUArts’ mission, mandate, vision, values, and goals. This includes leading the service desk and technical support teams to ensure timely, effective response to IT-related issues and inquiries as well as vendor and contract management to supplement and enhance technical services reach its organizational goals and objectives in an efficient, cost-effective manner.

  This position leads a team of permanent technical staff with a focus on computing, media arts, digital media, audio and visual supports and oversees vendor and contract relationships and associated project work.

  As a member of the leadership team, the incumbent is responsible for integrating and enhancing equity, diversity, inclusion and belonging within the team while coaching, developing, mentoring, and supporting members to facilitate positive contributions among IT Services, other staff, students, and the broader university environment.

  Key Responsibilities:

  Leadership & Daily Operations

  • Manage the service desk and technical support teams to optimize support services across the organization within a service leadership model.
  • Address team dynamics, manage personnel issues, and foster a productive work environment.
  • Monitor and refine safe practices of daily operations regarding such as equipment movement and installations.
  • Oversee seasonal, recurring projects (e.g., renovations, asset management, evergreening).

  Financial and Contractual Oversight

  • Assuming responsibility for the IT department's strategic financial management, including budgeting, financial planning, and contract management.
  • Evaluating contractor performance against contracts, ensuring accountability, and identifying opportunities for improvement or cost reduction.
  • Managing all procurement for software, hardware, and services for the IT department.

  Vendor and Contractor Relationship Management

  • Oversee relationships with contractors and service providers to ensure alignment with the organization's objectives and efficient service delivery.
  • Manage financial aspects related to IT service contracts, such as reviewing invoices and managing budgets for cost-effectiveness for day-to-day operations.

  Service Desk and Technical Support Enhancement

  • Improving the capabilities of the service desk and technical support teams by potentially redistributing tasks or identifying and filling capability gaps.
  • Elevating service standards and ensuring timely and effective responses to IT-related inquiries and issues with the goal of enhancing end user satisfaction.
  • Develop cross-training opportunities to enhance service, skill development, and mitigate gaps.

  Communication and Representation

  • Representing the IT department within the broader organization, facilitating effective communication between IT, other departments, and external partners.
  • Actively engaging with departmental needs within a service leadership model to enhance end user satisfaction and align to organizational goals.
  • Communicating IT's achievements and strategic value to stakeholders, thereby enhancing the visibility and impact of IT initiatives within the organization.

  Qualifications:

  The following qualifications have been determined to promote likelihood of

  success in the role. In alignment with the principles of inclusion, individuals with an alternative equivalent qualification may be considered.

  Mandatory

  • Diploma or Degree in computer science, information systems, or a related field.
  • 6 years of related experience including supervision of IT professionals in a service model.
  • Demonstrated expertise in managing technology staff, and helpdesk functions.
  • Demonstrated people leadership skills fostering a culture of collaboration and customer service.

  Preferential

  • IT Service Management (ITSM) training and certification
  • Business Process Manager (BSM) training & certification
  • Microsoft (SharePoint, Teams, Office Suite, 365) Administration certification
  • Microsoft (SharePoint, Teams, Office Suite, 365) expertise
  • Related experience in a post-secondary educational setting

  Competencies:

  AUArts has established five common competencies to promote unity of vision and action in the organization. Responsibilities of leaders include the following:

  Healthy Spaces

  • Create and maintain a respectful working environment.
  • Lead by example creating respectful dialogue standards.
  • Champion expectations related to physical and mental health, safety, and wellness.

  Active Inclusion

  • Create and maintain an environment of active inclusion.
  • Lead by example implementing equity, diversity, inclusion, and accessibility principles.
  • Champion Indigenous strategies, equity, diversity and inclusion programs, policies, and communications.

  Creative Innovation

  • Evaluate current practices and propose innovative solutions.
  • Lead implementation of projects with a change management focus.
  • Champion change and actively support new initiatives.

  Collaborative Practice

  • Create and maintain active collaboration within and between teams.
  • Lead by example cultivating effective communication throughout the organization.
  • Cultivate strong relationships with internal stakeholders.

  Strategic Leadership

  • Create and implement operational plans, reviews, and projects.

  • Ensure policy, budgetary and legislative compliance within department.
  • Champion employee engagement by establishing and expanding best practices, employee development and continuous learning.

  What We Offer

  • Comprehensive benefits package including pension and health spending account
  • Annual vacation accrual starting at 24 days, 9 Flex days, Personal days, and other types of leave
  • Paid time off over the University closure from December 24 – 31
  • Flexible / hybrid work arrangements

  The starting annual salary will be dependent upon skills, education and experience.

  How to Apply

  Applications must be submitted as a single PDF document and include:

  • Cover Letter

  • Curriculum Vitae / Resume

  Candidates will be required to create an account to submit an application. Please visit our Application FAQ's page to ensure your application is complete prior to submission. Please upload your single document to the “Resume” section – do not upload any documents to the “Cover Letter” section.

  The deadline to apply is October 14, 2024 . While we thank all candidates for their interest, only applicants selected for an interview will be contacted.

  Further information about AUArts is available on our website at www.auarts.ca .

  AUArts is an equal opportunity employer and is strongly committed to fostering inclusion and belonging within our community.

  We welcome applicants who have demonstrated a commitment to upholding the values of equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, those who identify as women and/or 2SLGBTQ+.

  We recognize the legitimate and potential impact that career interruptions (maternity leaves, leave due to illness) can have on a candidate’s record of research achievement. Applicants are encouraged to identify in their application the impact that career interruptions may have had on their record of practice and achievement; this will be taken into consideration during the assessment process.

  We are committed to making our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact hr@auarts.ca . All requests for accommodation will be treated confidentially

  Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority. All successful candidates must demonstrate that they are legally entitled to work in Canada .

  The collection of personal information is for the purpose of determining eligibility and suitability for employment as authorized by the Freedom of Information and Protection of Privacy (FOIP) Act, section 33(c). If you have any questions about the collection of your information, please contact our FOIP Coordinator at foip@auarts.ca .

  Other details

  • Pay Type Salary

  Apply Now

• About the company

  The Alberta University of the Arts is a public university of art and design located in Calgary, Alberta, Canada.

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