Sandbox VR
Manager, IT Systems Support
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Job Description
- Req#: ebf8ba7f-b77c-4d2b-82c4-dfb1c09737d1
Employer Industry: Virtual Reality Entertainment
Why consider this job opportunity:
- Salary up to $125,000 a year
- Significant equity grants in a rapidly growing organization
- Robust medical benefits
- Full remote work from any of our currently approved U.S. states
- Generous internet and phone stipend
- Opportunity to work with cutting-edge technology in the VR industry
What to Expect (Job Responsibilities):
- Provide technical solutions and troubleshooting across Windows environments, networking, and hardware for the IT team
- Communicate directly with hardware and software vendors to identify and implement effective fixes and system improvements
- Ensure seamless system performance across all global retail stores and provide on-call support for urgent technical issues
- Lead and manage the Global IT Tier 1 and Tier 2 support teams, ensuring timely and effective issue resolution
- Develop and maintain IT support processes and policies to deliver consistent, high-quality service
What is Required (Qualifications):
- 5+ years of experience in IT systems support or management, including oversight of teams with 5 or more direct reports
- Proven ability to work cross-functionally with global teams, partners, and departments across multiple time zones
- Strong analytical and troubleshooting skills with a detail-oriented approach to diagnosing system issues
- Hands-on experience managing server rooms, servers, structured cabling, and communication networks
- Bachelor’s degree in Information Systems or a related field, or equivalent practical experience/certifications
How to Stand Out (Preferred Qualifications):
- Broad technical expertise across network infrastructure, workstations, laptops, and third-party applications
- Proficiency in remote deployment, configuration, and support of operating systems across desktops, tablets, and mobile devices
- Familiarity with MDM (Mobile Device Management) solutions
- Solid understanding of information security principles and best practices across systems and user devices
#VirtualReality #ITSupport #RemoteWork #CareerGrowth #TechnologyJobs
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