• Job Description

  Req#: BFS043911

  Ready to shape the future of work?
  At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
  If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

  Inviting applications for the role of Manager - Lean Digital Transformation.

  This role is to provide Process Excellence & Transformation support to Genpact businesses based in Philippines, which support respective global clients.

  This position will provide mentoring/coaching support to operations on transformation, lean six sigma projects, lead strategic black belt level projects, design and project manage digital / analytics transformation projects and drive business impact value for our clients and stakeholders.

  Responsibilities
  • Ops risk identification and mitigation – Targeted focus on process management within control limits
  • Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement
  Works with Ops leads, Vertical Leads and customers to design, implement and drive
  • Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)
  • Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities
  • Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology
  • Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization
  • Initiating and leading projects that improve end-to-end processes
  • Setting, validating, and auditing measurement systems to deliver business impact
  • Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives
  • Supporting Transition teams in volume analysis, metric base lining and target setting for new processes
  • Driving Standardization and Global Best Practices within the organization
  • Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills
  • Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans
  • Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes
  • Fulfilling the requirements and Achieve BB Certification within 18-24 months

  Qualifications we seek in you!
  Minimum Qualifications
  • University graduate
  • Project Management experience – Designing and driving small to large scale improvement & transformation projects
  • Problem Solving & Analytical bent of mindset
  • Lean & Green Belt Trained, Tested, Certified
  • Good knowledge on Automation + Robotics + Other digital technologies
  • Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs
  • Ability to engage effectively with Senior Leadership, Customers and people from all levels of the organization –Communication Skills
  • Ability to work independently with a sense of urgency
  • Critical thinking & accountability
  • Good Leadership, consultative & partnering skills required
  • Openness to new ideas and diverse cultures
  • Relevant experience in the design, implementation, and administration of Digital transformation projects

  Preferred Qualifications/Skills

  • Domain SME Preferred – Contact Centre Operations - Good Customer Service / Collections Operations background would be an advantage

  Why join Genpact?
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
  Let’s build tomorrow together.
  
  Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
  Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

• About the company

  Genpact is an American professional services firm headquartered in New York City, New York.

Notice