• Job Description

  Req#: gq9rsPUZzY
  At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact.
  
  Your dream job might be closer than you think as a Manager, Member Services in our Manchester, NH for our Retail Groups Division. Alongside great benefits and a collaborative, friendly work environment, CCA Global Partners offers a hybrid work schedule, allowing you to work remotely on Mondays and Fridays and in the office from Tuesdays through Thursdays. We have an exciting opportunity for a talented Account Management professional with outstanding customer service, communication, and people management skills.
  
  As a Member Services Manager, you will oversee and motivate the Regional Business Consultant (RBC) team, ensuring alignment with goals set by the VP of Member Services. This role involves coaching, training, and providing direct guidance to RBCs to drive goal attainment. Additionally, the Manager supports the VP in understanding and implementing Retail Group tools, products, and services aimed at enhancing member growth and profitability.
  
  Our ideal candidate will have experience in leading account teams focused on customer service, be comfortable interfacing with client members, can prioritize and multitask in a dynamic, fast-paced, technology driven environment, and work effectively and calmly under deadlines.
  
  In this role, you will:
  • Assist the VP of Member Services with new program rollouts, policy development, budgeting, and special initiatives.
  • Ensure successful Member participation through consistent, personalized communication and issue resolution.
  • Coach and mentor RBC staff in delivering high-impact retail, marketing, financial, and operational consulting.
  • Collaborate on the creation and delivery of training programs to strengthen RBC capabilities.
  • Maintain strong partnerships with Members by understanding their unique challenges and opportunities.
  • Provide feedback and insights from the field to the VP of Member Services to support strategic alignment.
  • Design and execute a weekly outreach plan for RBCs to keep Members informed and aligned with company vision.
  • Guide RBCs on strategies to drive Member participation, core purchasing, and rebate performance.
  Are you a match? We’re looking for someone with:
  • Bachelor’s degree in marketing or business and 3-5 years’ experience in retail sales or customer service, or the equivalent combination of a high school degree plus 5-7 years related education and experience. Minimum of 2-3 years of experience managing people.
  • Must have computer skills including Excel, Word, Microsoft Office, and CRM systems.
  • Must be proficient in conducting web-based research, using common social media platforms for business purposes, and navigation mobile and tablet-based technologies.
  • Must have excellent communication skills, the ability to prioritize and respond quickly, outstanding follow up and the ability to learn and absorb new information quickly.
  • Must be able to travel as needed for 3-5 days each trip.
  • Flooring industry experience is a plus.
  
  
  How we take care of YOU:
  • Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
  • We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
  • We recognize YOU for your accomplishments and contributions through development, growth and compensation!
  • We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
  
  What Makes Us Special? CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.
  
  Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
  
  Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
  #LI-HYBRID #ZR
  

• About the company

  CCA Global Partners, originally called Carpet Co-op of America, is a shared services membership purchasing cooperative company started in 1984 as a carpet cooperative business in Manchester, New Hampshire.

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