Requisition ID: 187310

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The purpose of this role is to support the Senior Manager of MIS and Data Analytics at Scotiabank’s Global Contact Centres in developing advanced analytics (AI / ML) and visualization capabilities. The primary focus of the role is to work with the Customer Insights & Analytics Team and the Global Data & Analytics Team in conducting analyses and assisting the MIS & Reporting team with designing and evolving departmental reporting platforms and infrastructure.

Accountabilities

• Collaborate with stakeholders to develop BI solutions to address operational needs.
• Combine multiple data sources across all contact center platforms and applications to build end-to-end BI products • Define metrics / KPIs and develop customer insights models.
• Assist MIS & Data Analytics team with architecture and infrastructure design/development.
• Apply analytics tooling, scripts, and methodologies to find actionable insights, build operations models & frameworks, and provide strategic recommendations.
• Develop ETLs for analytics solutions using Python, Spark, SQL, and Power BI.
• Produce ad hoc analyses, deep-dives, and drilldowns on specific issues, topics, or areas of opportunity (e.g. process improvements).
• Prepare reports and presentations to communicate findings to stakeholders.
• Assist in coaching / developing / up-skilling peers and direct reports for advanced analytics.
• Streamline, enhance and automate existing products to create capacity for team to develop new solutions Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other skills you already have

• University degree in science, computer science, math, statistics, finance, economics, or another quantitative field, or equivalent experience
• Effective communication skills with the ability to prepare project documentation and presentations for both technical and non-technical audiences.
• 5+ years business analysis/intelligence, analytics, or data science, and direct client relationship role
• 5+ years reporting, UI design, BI solutioning, professional data analysis skills and development skills
• 5+ years using SQL for ETL and data analysis, flexibility on syntax (SQL server, PostgreSQL)
• Experience with data modeling, data warehousing, and database design
• Strong technical navigation skills to determine data sources, interpret technical documentation, and communicate requests and project requirements to IT partners
• Strong collaboration skills with the ability to translate technical knowledge into business value
• Contact center experience an asset.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.