• Job Description

  Req#: 40561

  • Job ID: 40561
  • Job Category: Information & Technology
  • Division & Section: Technology Services, Technology Services Delivery
  • Work Location: , 703 Don Mills Road
  • Job Type & Duration: Full-time, Permanent
  • Salary: $140,000.00 - $176,439.00, TM5286 and wage grade 9.0.
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 06-NOV-2023 to 27-NOV-2023

  Job Summary:

  To provide expert guidance and leadership in the design and delivery of network strategy and implementation of network services, encompassing Local Area Network (LAN), Wide Area Network (WAN), Demilitarized Zone (DMZ) and internet technologies to support various facilities for the City of Toronto. To ensure that the City network services and vendor owned fiber and services, which provide critical routing and information delivery across the City's enterprise data network, is maintained with 24/7/365 operation to meet the requirements for security, reliability and availability. To manage internet and extranet services, including internet virus/intrusion detection and telecommunications services.

  Major Responsibilities:

  • Develops and implements detailed plans and recommends policies regarding program specific requirements.
  • Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
  • Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
  • Provides strategic leadership and expertise in formulating the network strategy and the implementation of network service plans, which include LAN/WAN, DMZ and internet technologies supporting onsite locations and cloud infrastructure technologies for the City.
  • Develops and implements hybrid, multi-cloud and wireless network strategies and roadmaps in alignment with the City's goals and objectives.
  • Drives the development of innovative network operations processes and tools from concept phase to delivery by determining the scope, establishing critical success factors and monitoring both milestones and deliverables.
  • Prepares briefing notes and reports to Council on related technology and administrative issues, attending Committee meetings to answer questions or provide clarification, as required by Members of Council.
  • Ensures that initiatives and service requests affecting multiple functional groups in Technology Services and client Divisions are identified and resolved.
  • Provides subject matter expertise to internal and external partners and customers during collaborative initiatives. Collaborates with cross-functional teams to design, plan and implement network solutions that meet business, cyber security, legal, and Disaster Recovery and Business Continuity Plan requirements and standards/policy compliance.
  • Works closely with other units to ensure network operations will be able to meet the demands of emerging and future business requirements.
  • Supports adoption of new technologies and tools, and recommends capability improvements to network and cyber security operations.
  • Develops strategic roadmaps to ensure network operation goals are aligned to City standards and direction from the Office of the Chief Information Security Officer.
  • Provides technical leadership and direction on highly complex systems, applications and architecture design and development for critical City-wide services that are cost-effective and meet the City's requirements.
  • Manages on-call schedules to ensure that each service component of the infrastructure is protected on a 24/365 basis with on-call staff for network services, internet and extranet services, including internet virus/intrusion detection and telecommunications services.
  • Manages Firewall, Load Balancers and Proxy Server configurations in relation to connectivity and security with cloud service providers to deliver network strategy and implementation of network services.
  • Manages internet and extranet services, including internet virus/intrusion detection and secure Remote Network Access.
  • Develops and manages vendors' statement of work, managing the timelines, quality, payment schedules and deliverables of work.
  • Manages the planning, design, implementation, and support of complex network operations processes, leveraging available technology solutions, and external and internal resources.
  • Leads the preparation and evaluation of Request for Proposals on the acquisitions of hardware, software, appliances and professional services for the Unit or other City I&T groups. Negotiates vendor contracts in conjunction with contract management staff, Purchasing & Materials Management and/or Legal Services.
  • Analyzes networks from a cost, capacity and forecast perspective, and evaluates new network operation technologies and applications within the approved budget.
  • Leads the design and management of monitoring and status dashboards to reflect capacity, health and performance of enterprise network management systems and services.
  • Negotiates, administers and monitors data network related provisions of service level agreements. Ensures service level targets are met and addresses all service level complaints, including any contracts managed by the City.
  • Develops and leads a center of expertise that can evaluate next-generation network technologies for establishing and sustaining enterprise standards and policies.
  • Establishes best-practice methodologies based on Key Performance Indicators for incident/change/problem management in a global, 24/7, high-availability, and mission-critical environment. Manages work plans by overseeing demand, managing expectations, prioritizing work packages and negotiating timelines with stakeholders.
  • Manages voice lines and telecommunications services within the City.
  • Maintains knowledge of advances in Federal and Provincial telecommunications legislation and regulations to ensure compliance and benefits in operational activities and services.
  • Provides leadership and oversight in the design and delivery of a network architecture that capable of integrating with Voice over Internet Protocol (VoIP), video-streaming and video-conferencing technologies to support business requirements.
  • Provides leadership and oversight of the contact center software and hardware support team.

  Key Qualifications:

  • Extensive experience in architecting and designing large scale networks, and contact centers with strong technical understanding of routing protocols, switching, wireless, firewalls and VoIP services (Cisco, Fortinet, Aruba, etc.)
  • Extensive experience in implementing modern and secure network architectures such as SD-WAN, SDN, SASE, CASB, NGFW, Network segmentation and segregation, Network as a Service etc.
  • Strong expertise in cloud network designs, and network automation using Python, Ansible etc.
  • Advanced expertise of enterprise data centers, concepts, and technologies.
  • Strong knowledge and understanding of IT Process, governance, and frameworks such as ITIL, COBIT.
  • Knowledge of infrastructure design at systems level, governance, and compliance.
  • A university degree or college diploma in network engineering or equivalent with 10-15 years of related experience.
  • CCNA & other networking certifications strongly preferred.
  • Strong written and oral communication skills, leadership abilities, and interpersonal skills
  • Demonstrated strategic planning, decision-making, and problem-solving skills; strives when working under pressure and in stressful situations
  • Ability to establish positive relationships and communicate clear expectations, deliverables, and deadlines in a positive manner while leading and motivating cross-functional teams
  • Good understanding of information security best practices

  Equity, Diversity and Inclusion

  The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

  Accommodation

  The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

• About the company

  Toronto (/təˈrɒntoʊ/, locally /ˈtrɒnoʊ, -nə/) is the capital city of the Canadian province of Ontario.

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