• Job Description

  Req#: 187078

  Requisition ID: 187078

  Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

  As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

  Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

  The Manager of Planning (Operations) is big picture thinker, able to connect the dots between various metrics, KPI’s, measures, behaviours, drivers, processes, actions, outcomes, and business goal.

  What you will be doing:

  As the Manager of Planning (Operations), you will be accountable for delivering analyses supporting strategic direction, tactical implementation, and performance measurement of Operations functions. This will be related to performance analysis vis-a-vis internal and external benchmarks, productivity assessments, impact analysis and other activities required to support the team in Operations review, “People, Process, Technology” gap and impact assessment, alignment to operational strategy and outcomes.

  You will support measurement and recommend improvements in operations responsiveness, consistency, efficiency, and productivity, helping answer the “what has to happen” for various actions, activities and projects undertaken by the operations team. You will contribute to the overall success of Tangerine’s Operations team, ensuring specific individual goals, plans, and ambitions are executed/delivered in support of the team’s strategies and objectives.

  Is this role right for you? In this role, you will:

  • Accountable for modelling, strategic analyses of capacity drivers, productivity, workforce and workload optimization that will result in recommendations and solutions to all levels of management across Operational functions (S&S, CBS, Fraud, Channels etc.)
  • Analyze ongoing and historical business operational work, including volumes and performance data, and recommend adjustments and opportunities as appropriate, to account for team events, vacation, overtime and reassignment of resources.
  • Develop and calibrate on-going capacity management to understand resources required to support business activities, processes, projects, testing, audits, new initiatives and unplanned activities.
  • Drive Service responsiveness, consistency, efficiency and productivity at the Agent, team and Center level via:
    • Business performance analyses – feeding functional owners as well as support remediation activities
    • Exploration of Customer experience and Service value drivers via data collection and analytics
    • Identification of Service cost containment opportunities
  • Support business case development for various projects and initiatives proposed by various stakeholders by providing insights, analyses and alignment to priorities
  • Support and drive cross-functional collaboration with stakeholders across the bank to derive insights on challenges and opportunities that drive Operational outcomes and goals
  • Responsible for maintaining, visualizing and communicating the Operations road map for functional owners and stakeholders to derive insights, help prioritize actions and align Operations performance objectives with overall Bank goals.
  • Lead, coach and develop teams, bringing energy and passion for the business
  • Respond to ad hoc requests (internal and external) for data, analysis and information.
  • Working with the analytics team to develop the analytical capability (via both tools and talent development) required to identify and capitalize on Service improvements opportunities

  Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • University or College Degree in Business or equivalent work experience and training
  • 5+ years of experience in the Banks, FI’s or similar planning or strategy function
  • Strong process knowledge of how banking and departments within a bank or FI function
  • Experience in data modelling and analytics, BI tools knowledge is an advantage– Data Studio, PowerBI, Advanced Excel (VB, SQL)
  • Knowledge of FinTech, emerging technologies in Banking/FI or relevant industries
  • Strong in prioritizing, planning, requirement gathering, data analyzing and presentation skills
  • Strong communication skills and relationship building skills with internal partners
  • Verbal & written communication skills - In-depth / Expert
  • Able to manage ambiguity

  What's in it for you?

  • You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
  • You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
  • You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
  • You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
  • You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

  *Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

  Location(s): Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Ontario : North York

  At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

• About the company

  The Bank of Nova Scotia, operating as Scotiabank, is a Canadian multinational banking and financial services company headquartered in Toronto, Ontario.

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