• Job Description

  Req#: MANAG002988

  ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

  Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.

  Our Benefits:

  • Medical, prescriptions, dental and vision insurance
  • Retirement savings plan with company match
  • Company-paid and supplemental life insurance
  • Flexible spending accounts
  • Paid vacation, sick and personal leave
  • 11 paid holidays
  • Professional development and training
  • Tuition reimbursement
  • Employee referral bonus program
  • Flexible work arrangements
  • Clinical supervision for licensed social workers and counselors

  JOB SUMMARY: The Manager of Quality Assurance provides compliance and quality assurance support to Homeless and Housing Services (HHS) programs. The position conducts research; analyzes data; records and reviews case management and some programmatic standards according to best practice, contract compliance, agency, and COA standards, and assists programs with systematic implementation of practice or protocol changes required by contracts or best practice standards. The Manager of Quality Assurance works with the Director of Shelter Case Management and the Director of Quality Assurance to achieve quality standards across the entire department.

  ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Conduct or assist with internal and external program audits, chart reviews and/or internal investigations related to unusual incidents and adherence to agency Practices & Procedures (P&P) or as requested by contract or funding monitors.
  • Assist in creating corrective action plans for Directors and Program Managers related to concerns found in the case file and program reviews. And monitor the progress of the action plans for completion.
  • Provide guidance and technical assistance to ADA data entry staff within assigned programs.
  • Work with Manager of Homeless Management Information System (HIMS), Database Entry Staff and program representatives to meet programmatic expectations regarding maintenance of the HIMS and other client information database and contract reporting requirements.
  • Monitor HHS Training Credentials & Licenses and Trainings tracker and assist Program Directors, Program Managers and Supervisors to meet contract and agency requirements. Conduct monthly audits of this tracker and develop necessary corrective actions as needed.
  • Provides weekly clinical supervision for licensed social work staff across all Permanent Housing Programs.

  EDUCATION and EXPERIENCE:

  • Masters degree in Human/Social Services, Public Health or related field.
  • Social work degrees, social work licensure in the appropriate jurisdiction is required.
  • Professional Counseling degrees, professional counseling licensure in appropriate jurisdiction is required.
  • Experience working in program quality assurance position, contract monitor and/or program performance and planning improvement specialist.
  • 3 years providing clinical supervision to human services workers.

  SKILLS and COMPETENCIES:

  • Excellent communication skills (written and verbal).
  • Ability to make objective decisions timely and effectively.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Catholic Charities DC is largest independent social services agency in the D.C. region providing critical services to people in need.

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