Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

RESPONSIBILITIES

• Assign and schedule work duties to auto service staff according to individual skill level
  
• Serving all automotive service needs of customers
  
• Oversee the hiring and training of an effective auto service team
  
• Ensuring high teammate retention
  
• Maintain compliance with quality standards
  
• Developing customer satisfaction and retention
  
  QUALIFICATIONS
  

• High School Diploma or equivalent
  
• 4 years of auto service technical experience
  
• 1 year of service manager or service writer experience
  

o Problem solving - customer complaints

o Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others

o Teammate and customer/communication skills
o Ability to recruit and select technicians and general service teammates successfully according to

store requirements

• Willingness to continue education and remain current in automotive repair issues
  
• Must have completed all the current and required Firestone Complete Auto Care store education
  
  courses & modules required for this position.
  
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles
  
  Preferred:
  

2-year degree or equivalen